Virtual AssistantVirtual Assistant
Ervin
$2000
per month
($11/hour)
Profile Description
Interest in the Administrative Assistant or any suitable administrative or Back Office position within your organization. With over seven years of professional experience in customer service, administrative support, and client relations, I have developed a strong foundation in managing business operations efficiently and providing exceptional support to both internal teams and external clients. In my most recent role at Wound Pros Management Group, Inc., I handled patient navigation and schedul...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Patient Navigation
Wound Pros Management Group, Inc.
Sep 2022 - Nov 2025
Key Achievements:
Managed patient navigation and optimized routing schedules for clinicians. Planned efficient travel sequences to reduce transit time and maintain on-time patient visits. Ensured accurate scheduling and data management for all assigned patients.
CSR
Concentrix Philippines
Aug 2018 - Aug 2022
Key Achievements:
Handled Tier 2 escalations, providing advanced and creative problem resolution. Managed email notifications, follow-ups, and customer updates. Served as Customer Care Associate, responding to inbound calls and delivering effective resolutions.
CSR
SITEL Philippines
Oct 2015 - Jul 2018
Key Achievements:
Customer Service Representative / Email Specialist