Customer Service/ Sales Representative

Ericson

1,000/mo
Santa Barbara, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

Work Preferences I thrive in customer-focused environments where I can build genuine rapport, understand customer needs, and provide effective solutions. I prefer roles that allow me to combine my strengths in **customer service, technical support, sales, communication, and relationship building**. I value a professional and collaborative workplace where clear communication, continuous learning, accountability, and customer satisfaction are prioritized. I am comfortable handling challenging in...

Top Skills

Live Chat Support · 10 yearsOrder Processing · 10 yearsPhone Support · 10 yearsTechnical Support · 10 yearsCold Calling · 6 years

Skills & Expertise

E-commerce & Marketplace

Order ProcessingExpert
Facebook MarketplaceAdvanced
ShopifyIntermediate

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Technical SupportExpert
Social Media SupportAdvanced
ZendeskIntermediate
FreshdeskBeginner

Finance & Accounting

Risk ManagementExpert
Financial AnalysisIntermediate
Financial ReportingIntermediate

Sales & Business Development

Cold CallingExpert
NegotiationExpert
Account ManagementExpert
SalesforceExpert
Lead GenerationIntermediate
Warm Outreach & Appointment SettingIntermediate
Cold Email OutreachIntermediate

Virtual Assistance & Admin

Calendar ManagementIntermediate
Data EntryIntermediate
Email ManagementIntermediate
AirtableIntermediate
CalendlyBeginner

Work Experience

Credit Specilist

Credit Glory

Jan 2024 - Jan 2025

Phone SupportRisk ManagementFinancial AnalysisFinancial ReportingAccount Management

Sales Representative

iQor

Oct 2020 - Apr 2024

Financial AnalysisRisk ManagementPhone SupportOrder ProcessingLive Chat SupportTechnical SupportNegotiationAccount ManagementData Entry

Customer Service Representative

iQor

Jun 2019 - Sep 2020

Phone SupportRisk ManagementFinancial AnalysisFinancial ReportingTechnical Support

Customer Support Associate II

Convergys

May 2016 - Mar 2019

Live Chat SupportPhone SupportOrder ProcessingRisk ManagementData EntryFinancial AnalysisTechnical Support

Technical Support Representative

Startek

Sep 2015 - Apr 2016

Phone SupportRisk ManagementTechnical Support

Customer Finance

Expert Global Solutions

Jan 2014 - Jul 2015

Technical SupportPhone SupportFinancial AnalysisLive Chat SupportRisk ManagementFinancial Reporting

Quick Stats

Age50 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ArabicBasic
ID VerificationNot verified

Education

High-school

Saint Augustine Academy of Pampanga

1989 - 1993