Customer Support Consultant | Order Management SpecialistCustomer Support Consultant | Order Management Specialist
Edgar
ID Verified$800
per month
($5/hour)
Profile Description
Dynamic professional with extensive experience in troubleshooting and resolving customer issues, ensuring a seamless support experience. Strong communication skills foster exceptional customer satisfaction and retention, contributing to long-term loyalty. Proven ability to maintain in-depth knowledge of products and services, enabling the delivery of precise and effective support tailored to individual customer needs. Committed to enhancing operational efficiency while prioritizing the custom...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Human Resources
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Support Consultant | Order Management Specialist
LRS Brands
Dec 2024 - Jul 2026
Job Responsibilities:
• Consistently ranked as the team's top performer in Trustpilot and BBB customer reviews for nearly two years, contributing to an improvement in company ratings from 1.0 to 4.5 stars. • Supported daily operations through accurate data entry, document management, and administrative coordination across multiple projects
ESJAY Auto Group
Sales Consultant | Social Media Management
Jan 2023 - Dec 2024
Job Responsibilities:
• Managed social media pages, created targeted advertisements, generated leads, and handled customer inquiries with tailored product recommendations. • Qualified prospects, conducted follow-ups, supported sales negotiations, and maintained customer databases and lead records.
Concentrix
Customer Service Representative Concentrix
Jan 2021 - Jun 2022
Job Responsibilities:
• Managed inbound and outbound calls, investigated billing discrepancies, and processed account-related requests to ensure accurate resolution. • Diagnosed and resolved complex technical issues using troubleshooting tools while guiding customers through device, connectivity, and account-related concerns.
AFNI
Chat Support Representative
Jan 2020 - Dec 2020
Job Responsibilities:
• Resolved live chat inquiries, managed multiple conversations simultaneously, and maintained accurate, timely, and professional responses. • Investigated account, billing, and service issues while educating customers on troubleshooting steps, payment procedures, and support policies.