Virtual AssistantVirtual Assistant

Job Responsibilities:

● Responded to customer inquiries via email and chat with clarity, professionalism, and efficiency. ● Utilized the Gorgias ticketing system to record issues, track resolution progress, and ensure timely follow-ups. ● Streamlined support workflows and coordinated escalations to the appropriate teams as needed. ● Handled Amazon, Shopify, and CRM platforms to manage and track customer orders accurate... more...

Job Responsibilities:

● Managed the ticketing system (Zendesk) to log issues, monitor resolution progress, and ensure timely follow-ups. ● Facilitated the organization of support workflows and escalated issues to the appropriate departments when necessary. ● Documented conversations and resolutions systematically for reporting and internal use

Job Responsibilities:

● Verified insurance information and assisted providers in accurately processing patient claims. ● Coordinated provider appointments and ensured timely documentation andfollow-ups. ● Maintained and updated records utilizing CRM tools (Sensentia, CareConnects). ● Ensured adherence to HIPAA regulations in all communications and document handling

Job Responsibilities:

● Handled inbound calls regarding benefits eligibility, claims, and provider verification. ● Delivered precise information about health plans and guided members through subsequent steps. ● Assisted with appointment scheduling and ensured accurate call documentation. ● Provided consistent customer service while also addressing administrative inquiries and tasks. ● Acted as a Temporary Supervisor: A... more...

Job Responsibilities:

● Executed performance evaluations and conducted root cause analysis on process issues. ● Supported team leaders in tracking task completion, preparing reports, and maintaining documentation. ● Ensured compliance with company standards during product inspections and internal checks. ● Enhanced operational efficiency by identifying gaps and supporting process improvement initiatives.