Administrative Ops | Data Annotation | Quality AssuranceAdministrative Ops | Data Annotation | Quality Assurance

Key Achievements:

Reviewed and moderated high-volume user-generated content to ensure compliance with company policies and platform guidelines. Evaluated sensitive and policy-violating content, handled escalations, and performed data labeling, annotation, and content classification. Consistently maintained accuracy, quality, and productivity targets while meeting strict SLA and turnaround-time requirements.

Key Achievements:

Led quality assurance, data validation, and technical bug triage for a mobile platform support operation. Supported and managed a 20-agent team, contributing to a 95% increase in team output within six months through workflow improvements and strategic reviews. Created SOPs and training materials, supported local and international onboarding, and worked closely with Engineering to document and resolve complex technical issues.

Key Achievements:

Evaluated loan applications and credit reports while maintaining 100% compliance with lending policies and regulatory standards. Verified applicant documents, coordinated with clients to complete requirements, and managed follow-ups on delinquent accounts. Maintained accurate borrower records and loan trackers, ensuring data integrity across internal systems and spreadsheets.

Key Achievements:

Managed daily transactions, invoices, and payment records while maintaining accurate financial data and organized spreadsheets. Supported monthly reconciliations and internal audits, promptly identifying and resolving discrepancies while ensuring records met regulatory requirements and zero-discrepancy targets.

Key Achievements:

Managed front-desk operations, scheduling, client inquiries, calls, and correspondence while maintaining organized office records and inventory. Supported executive meetings and client visits, handled data entry, and kept company records accurate and up to date.