Diana

Virtual assistant , Customer Service, Administrative Assista

Diana

1,280/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Highly organized and detail-oriented Virtual Assistant with strong administrative, communication, and time management skills. Experienced in managing emails, scheduling appointments, data entry, customer support, and document preparation. Proficient in Microsoft Office, Google Workspace, and online collaboration tools. A fast learner with excellent problem-solving abilities, committed to delivering efficient, accurate, and confidential support in a remote work environment.

Top Skills

Airbnb · <1 yearAirtable · <1 yearBookkeeping · <1 yearCalendar Management · <1 yearCold Calling · <1 year

Skills & Expertise

Customer Success

Email SupportBeginner
Customer.ioBeginner
Phone SupportBeginner
Social Media SupportBeginner
Lead ManagementBeginner
LiveChatBeginner
Live Chat SupportBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
AirtableBeginner

Content & Writing

CopywritingBeginner
Email CopywritingBeginner
Creative WritingBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner
MetabaseBeginner
Google Analytics 4Beginner

Finance & Accounting

BookkeepingBeginner

Human Resources

TimekeepingBeginner

Marketing & Growth

TikTok GrowthBeginner
Instagram GrowthBeginner
Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
LinkedIn AdsBeginner
Pinterest AdsBeginner

Real Estate Operations

Real Estate ListingBeginner
AirbnbBeginner
Review & Reputation ManagementBeginner
Follow Up BossBeginner

Sales & Business Development

Zoho CRMBeginner
Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
Sales PresentationsBeginner
ZoomInfoBeginner

Software Development

TypeScriptBeginner
Google Cloud PlatformBeginner

Specialized Skills

Contract ReviewBeginner
Terms & ConditionsBeginner
Employee RelationsBeginner
Language TeachingBeginner
Mental Health SupportBeginner

Work Experience

Sales Executive

Amcco properties

Jul 2022 - Mar 2026

Key Achievements:

* Cultivated and maintained robust client relationships, driving property sales. * Orchestrated property viewings and managed comprehensive client follow-ups. * Compiled detailed sales performance reports and ensured meticulous record-keeping. * Assisted management with essential administrative duties and documentation processes. * Safeguarded confidential client information with the utmost discretion.

Customer.ioMeeting CoordinationData EntryEmail ManagementDocument Management

Quick Stats

Age28 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified
Portfolio
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Certifications

Business Administration

Education

Certificate

Kiriri Women’s university of science and technology

2018 - 2020