Diana

Software engineer

Diana

ID Verified
3,000/mo
Nairobi , Kenya
Looking for Part-time
6 hours/day
Availability: US / EU / Asia timezone

Profile Description

My name is Diana Jarenga I am a Software developer with skills in UX research UI/UX design and customer service. When I am not working you'll find me listening to music and keeping myself up to date. I also enjoy cooking. What about you?

Skills & Expertise

Content & Writing

Technical WritingBeginner
UX WritingBeginner

E-commerce & Marketplace

WordPressBeginner
ShopifyBeginner
WooCommerceBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Technical SupportBeginner
Social Media SupportBeginner
Video SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
IntercomBeginner
FreshdeskBeginner
Help ScoutBeginner
LiveChatBeginner
Customer.ioBeginner
CrispBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Python (Pandas/NumPy)Beginner
SQLBeginner
TableauBeginner
A/B TestingBeginner

Design & Creative

FigmaBeginner
Responsive DesignBeginner
User ResearchBeginner
Adobe IllustratorBeginner
CanvaBeginner
Social Media GraphicsBeginner
Video EditingBeginner

Software Development

HTML5/CSS3Beginner
GoBeginner
Kotlin (Android)Beginner

Work Experience

Product QA and documentation

Dial Afrika

Apr 2024 -

Job Responsibilities:

I successfully documented user journeys and set up email marketing for the product, I also did daily QA of the product and documented and forwarded all issues and bugs to the tech team for fixing .I acted as liaison between Tech team and sales team.

Technical WritingEmail SupportPhone SupportExcel (Advanced)FigmaResponsive DesignUser ResearchHTML5/CSS3Mailchimp

Quick Stats

Age26 years
GenderFemale
English LevelFluent
ID VerificationVerified