CSR / Appointment Setting / Lead Generator / CCTV MonitoringCSR / Appointment Setting / Lead Generator / CCTV Monitoring

Key Achievements:

● Monitored live CCTV feeds to observe staff and customer activities, supporting food safety awareness, service quality, staff attentiveness, and loss prevention. ● Identified and reported operational indicators, including table-size mismatches, customer walkaways, empty-table waiting times, table turnover intervals, and potential sales conversion opportunities. ● Observed front-of-house and back-of-house activities and escalated emergencies, equipment malfunctions, and operational concerns requiring management attention. ● Provided real-time incident updates through group chats with administrators and store managers. ● Prepared end-of-day reports documenting observations, irregularities, and issues requiring further review.

Key Achievements:

● Monitored live camera feeds at an amusement arcade, identifying disruptive behavior, suspicious activities, and potential property damage. ● Used two-way audio to issue real-time verbal warnings, triggered alarms when necessary, and escalated serious incidents to the arcade owner or mall security. ● Supported remote security operations by observing customer behavior and reporting incidents requiring immediate attention. ● Processed membership cancellation requests through Etsy-related e-commerce operations and managed retention discounts to help reduce cancellations.

Key Achievements:

● Monitored store activities through [link hidden] to identify suspicious customer behavior and help prevent theft and other security incidents. ● Observed customer and employee activities to support loss prevention, store procedure compliance, and staff accountability. ● Used two-way audio to communicate with customers and staff, issue verbal warnings when necessary, and escalate security concerns. ● Prepared end-of-shift reports with incident timestamps and relevant footage links for administrative review and investigation. ● Coordinated with on-site personnel through the Dialpad dialer to address security and operational concerns.

Key Achievements:

● Provided phone support for order inquiries, product concerns, and discount voucher management. ● Addressed refund requests and subscription-charge concerns, applying customer retention strategies to resolve issues. ● Transitioned to clerical support, managing customer concerns through email and resolving order fulfillment issues. ● Handled product refund and return requests while identifying suitable resolutions to retain purchases and maintain customer satisfaction. ● Maintained accurate documentation and supported timely case resolution.

Key Achievements:

● Assisted customers with product inquiries, purchases, and payment processing. ● Resolved billing concerns and product-related issues while providing clear and effective customer support. ● Identified upselling opportunities by recommending relevant products and services based on customer needs. ● Supported customer satisfaction, sales performance, and customer retention.

Key Achievements:

● Conducted outbound calls to identify prospective clients, generate leads, qualify prospects, and schedule appointments for the sales team. ● Presented Pre-IPO investment opportunities to potential investors. ● Used persuasive communication and follow-up strategies to build interest, nurture prospects, and support the sales pipeline.

Key Achievements:

● Proctored high-stakes examinations, professional certification tests, and pre-employment assessments through Zoom and GoToMeeting. ● Maintained examination integrity by following testing protocols and identifying suspicious behavior. ● Provided technical assistance to candidates experiencing system or connectivity issues. ● Helped maintain a secure and controlled testing environment throughout examination sessions.

Key Achievements:

● Identified and engaged potential brand influencers through organic Instagram outreach, including commenting on relevant posts and initiating direct message conversations. ● Presented affiliate partnership opportunities and nurtured leads through follow-ups. ● Converted interested prospects into sales to support business growth and affiliate engagement.

Key Achievements:

● Provided Level 1 technical support for internet connectivity issues affecting hotel and hospital guests. ● Troubleshot login portal errors, slow or intermittent connections, and connectivity restrictions. ● Assigned IP addresses to devices with restricted access or without web browsers when required. ● Coordinated with housekeeping, maintenance, and other on-site personnel to resolve technical issues requiring in-person assistance. ● Supported Uniguest, a third-party kiosk solutions provider, by delivering after-sales technical assistance and troubleshooting product-related issues.