Virtual Assistant | BPO Team Leader | Operations & TrainingVirtual Assistant | BPO Team Leader | Operations & Training
Christopher
$1,000
per month
($6/hour)
Profile Description
Results-driven Operations and Executive Support professional with over 10 years of experience supporting U.S.-based teams across fintech, healthcare, and e-commerce. I thrive in fast-paced, data-driven environments where organization, accountability, and proactive communication are critical. I prefer working in structured roles that allow me to manage priorities, support leadership, optimize processes, and deliver high-quality customer and executive support. I value ownership, continuous improve...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Team Manager
Alorica
Jan 2025 - Jan 2026
Job Responsibilities:
- Managed a US FinTech program with 15+ frontline agents. - Led CareBay performance recovery initiative that improved outlier agent results, earning recognition from senior leadership. - Built real-time QA and compliance reporting that improved adherence and audit scores. - Strengthened agent engagement and reduced escalations through structured coaching and KPI transparency
Deputy Manager
Concentrix
Jul 2024 - Dec 2024
Job Responsibilities:
- Led 75+ agents, 5 SMEs, and 5 Team Managers, delivering consistent CSAT, QA, and productivity gains within a global e-commerce account - Drove data-driven coaching strategies that improved customer satisfaction and quality scores across multiple teams. - Built a strong leadership bench by mentoring Team Leaders and preparing SMEs for promotion. - Reduced performance variance by standardizing rep...
Operations Manager Intern
Ubiquity Global Services
Feb 2022 - Jun 2024
Job Responsibilities:
- Managed a FinTech CareBay operation with 75+ agents, 5 SMEs, and multiple Team Leaders supporting a US-based client. - Served as Point of Contact (POC) for escalation scheduling, performance tracking, and QA rollout implementation. - Helped implement new quality frameworks that stabilized agent performance and improved compliance and audit readiness. - Supported leadership decision-making throug...
Quick Stats
Certifications
Education
Bachelor's Degree
Lourdes College
- Present