Virtual AssistantVirtual Assistant
Carlo
ID Verified$1,500
per month
($9/hour)
Profile Description
Versa&le and results-driven Customer Support and Administra1ve Professional with extensive experience in customer service, technical support, B2B opera1ons, e-commerce, lead genera1on, and job applica1on services. Skilled in handling complex customer concerns through phone, chat, email, and 1cke1ng systems, while providing &mely and effec&ve solu&ons. Experienced in suppor&ng clients, field technicians, business execu&ves, and internal teams across various industries. Proficient in Zoho Desk, Ze...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Specialized Skills
Work Experience
Customer Experience Associate
Wonsulting Inc
Mar 2026 - Sep 2026
Job Responsibilities:
• Provide client support throughout the job applica&on process, from Onboarding and Career Coaching to Full Service Apply and Con&nued Support. • Manage client concerns and inquiries through Zoho Desk, Gmail, and Dialpad. • Track and monitor job applica&ons using Wonsul&ngAI tools. • Ensure clients’ resumes, target roles, job descrip&ons, and preferred loca&ons are aligned with their career goals....
Administrative Assistant
Boomering Inc
Mar 2025 - Feb 2026
Job Responsibilities:
z• Manage daily communica&on with retail, wholesale, and supermarket clients, handling orders, inquiries, and client mee&ngs. • Coordinate client mee&ngs through phone, video conferences, and in-person interac&ons. • Manage my client’s schedule, including upcoming mee&ngs with business partners and customers. • Contact CEOs and key decision-makers of retail and wholesale companies interested in pl...
Executive Services Specialist
Cloudstaff
Apr 2021 - Sep 2022
Job Responsibilities:
• Manage incoming Zendesk &ckets related to client websites and route concerns to the appropriate departments. • Conduct daily lead genera&on and data mining to iden&fy poten&al clients and business opportuni&es. • Collect, verify, and maintain accurate prospect informa&on using Google Sheets. • Send email invita&ons and conduct phone follow-ups to qualify prospects. • Schedule qualified prospects...
Ecommerce Specialist
TaskUs
Sep 2019 - Jun 2020
Job Responsibilities:
• Assist clients in building and customizing e-commerce websites using HTML and CSS. • Configure and troubleshoot SSL and SEO seYngs to improve website performance and visibility. • Customize website layouts and designs to enhance user experience and customer engagement. • Provide technical support and troubleshoot website-related concerns. • Assist clients through phone, live chat, and Zendesk.
Appointment Setter
Sitel
Apr 2018 - Jun 2019
Job Responsibilities:
• Handle inbound and outbound calls for SSE, promo&ng Smart Meter installa&ons to UK customers. • Educate customers on the benefits of Smart Meters, including convenience and poten&al energy savings. • Schedule installa&on appointments through the SSE CRM, confirming customers’ preferred dates and &mes. • Provide customers with updates regarding technician arrival and installa&on schedules. • Proc...
Quick Stats
Certifications
Education
Bachelor's Degree
Tarlac State University
2010 - 2013