Carlo

Virtual Assistant

Carlo

ID Verified
1,500/mo
Tarlac City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Versa&le and results-driven Customer Support and Administra1ve Professional with extensive experience in customer service, technical support, B2B opera1ons, e-commerce, lead genera1on, and job applica1on services. Skilled in handling complex customer concerns through phone, chat, email, and 1cke1ng systems, while providing &mely and effec&ve solu&ons. Experienced in suppor&ng clients, field technicians, business execu&ves, and internal teams across various industries. Proficient in Zoho Desk, Ze...

Skills & Expertise

Customer Success

Data & Analytics

Design & Creative

E-commerce & Marketplace

ShopifyIntermediate
TikTok ShopIntermediate
Order ProcessingIntermediate
Marketplace SEOIntermediate
Order FulfillmentIntermediate

Sales & Business Development

Zoho CRMAdvanced
B2C SalesAdvanced
Apollo.ioAdvanced
Hunter.ioAdvanced
ZoomInfoAdvanced

Specialized Skills

OnboardingIntermediate

Work Experience

Customer Experience Associate

Wonsulting Inc

Mar 2026 - Sep 2026

Job Responsibilities:

• Provide client support throughout the job applica&on process, from Onboarding and Career Coaching to Full Service Apply and Con&nued Support. • Manage client concerns and inquiries through Zoho Desk, Gmail, and Dialpad. • Track and monitor job applica&ons using Wonsul&ngAI tools. • Ensure clients’ resumes, target roles, job descrip&ons, and preferred loca&ons are aligned with their career goals....

Live Chat SupportTicket ManagementZendeskLiveChatPhone SupportEmail SupportExcel (Advanced)Google Sheets (Advanced)Calendar ManagementEmail Management

Administrative Assistant

Boomering Inc

Mar 2025 - Feb 2026

Job Responsibilities:

z• Manage daily communica&on with retail, wholesale, and supermarket clients, handling orders, inquiries, and client mee&ngs. • Coordinate client mee&ngs through phone, video conferences, and in-person interac&ons. • Manage my client’s schedule, including upcoming mee&ngs with business partners and customers. • Contact CEOs and key decision-makers of retail and wholesale companies interested in pl...

Email ManagementMeeting CoordinationTravel PlanningExecutive Assistant ServicesCalendar ManagementDocument ManagementResearch & Information GatheringCalendlyPersonal Assistant ServicesZoho CRM

Executive Services Specialist

Cloudstaff

Apr 2021 - Sep 2022

Job Responsibilities:

• Manage incoming Zendesk &ckets related to client websites and route concerns to the appropriate departments. • Conduct daily lead genera&on and data mining to iden&fy poten&al clients and business opportuni&es. • Collect, verify, and maintain accurate prospect informa&on using Google Sheets. • Send email invita&ons and conduct phone follow-ups to qualify prospects. • Schedule qualified prospects...

Email SupportPhone SupportTicket ManagementZendeskExcel (Advanced)Google Sheets (Advanced)Cold Email OutreachApollo.ioLead GenerationCalendar Management

Ecommerce Specialist

TaskUs

Sep 2019 - Jun 2020

Job Responsibilities:

• Assist clients in building and customizing e-commerce websites using HTML and CSS. • Configure and troubleshoot SSL and SEO seYngs to improve website performance and visibility. • Customize website layouts and designs to enhance user experience and customer engagement. • Provide technical support and troubleshoot website-related concerns. • Assist clients through phone, live chat, and Zendesk.

Live Chat SupportTicket ManagementZendeskLiveChatPhone SupportEmail SupportSocial Media SupportTechnical SupportGoogle Sheets (Advanced)Excel (Advanced)

Appointment Setter

Sitel

Apr 2018 - Jun 2019

Job Responsibilities:

• Handle inbound and outbound calls for SSE, promo&ng Smart Meter installa&ons to UK customers. • Educate customers on the benefits of Smart Meters, including convenience and poten&al energy savings. • Schedule installa&on appointments through the SSE CRM, confirming customers’ preferred dates and &mes. • Provide customers with updates regarding technician arrival and installa&on schedules. • Proc...

Live Chat SupportTicket ManagementZendeskPhone SupportEmail SupportOrder ProcessingInventory ManagementOrder FulfillmentEmail Management

Quick Stats

Age37 years
GenderMale
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified

Certifications

Information Systems

Education

Bachelor's Degree

Tarlac State University

2010 - 2013