Virtual AssistantVirtual Assistant

Key Achievements:

• Provide client support throughout the job applica&on process, from Onboarding and Career Coaching to Full Service Apply and Con&nued Support. • Manage client concerns and inquiries through Zoho Desk, Gmail, and Dialpad. • Track and monitor job applica&ons using Wonsul&ngAI tools. • Ensure clients’ resumes, target roles, job descrip&ons, and preferred loca&ons are aligned with their career goals. • Coordinate with career coaches and internal teams to address client concerns and maintain a smooth applica&on process.

Key Achievements:

z• Manage daily communica&on with retail, wholesale, and supermarket clients, handling orders, inquiries, and client mee&ngs. • Coordinate client mee&ngs through phone, video conferences, and in-person interac&ons. • Manage my client’s schedule, including upcoming mee&ngs with business partners and customers. • Contact CEOs and key decision-makers of retail and wholesale companies interested in placing bulk orders. • Process and monitor customer orders across Hawaii using NetSuite. • Prepare, track, and follow up on invoices and payments. • Coordinate with logis&cs teams to ensure &mely deliveries and resolve delivery-related concerns.

Key Achievements:

• Manage incoming Zendesk &ckets related to client websites and route concerns to the appropriate departments. • Conduct daily lead genera&on and data mining to iden&fy poten&al clients and business opportuni&es. • Collect, verify, and maintain accurate prospect informa&on using Google Sheets. • Send email invita&ons and conduct phone follow-ups to qualify prospects. • Schedule qualified prospects for appointments with the Business Development Manager (BDM). • Coordinate qualified leads and client informa&on with senior opera&ons teams for further engagement.

Key Achievements:

• Assist clients in building and customizing e-commerce websites using HTML and CSS. • Configure and troubleshoot SSL and SEO seYngs to improve website performance and visibility. • Customize website layouts and designs to enhance user experience and customer engagement. • Provide technical support and troubleshoot website-related concerns. • Assist clients through phone, live chat, and Zendesk.

Key Achievements:

• Handle inbound and outbound calls for SSE, promo&ng Smart Meter installa&ons to UK customers. • Educate customers on the benefits of Smart Meters, including convenience and poten&al energy savings. • Schedule installa&on appointments through the SSE CRM, confirming customers’ preferred dates and &mes. • Provide customers with updates regarding technician arrival and installa&on schedules. • Process customer orders and assist with copy & print services through the Order Management System. • Manage pick-up and delivery requests, confirming preferred schedules and providing store and delivery information.