General Virtual Assistant, Technical SupportGeneral Virtual Assistant, Technical Support

Key Achievements:

- Monitor and track real-time orders from Shopify and SPS Commerce (Pottery Barn) ensuring accuracy and fulfillment - Maintained Airtable as the main data tracker for updating, editing, and monitoring order statuses - Coordinated with the internal personnel for clarification and to avoid discrepancies during production and before shipment - Assisted in designing and updating website assets using Adobe Photoshop and Adobe Illustrator including icons, banners, packaging boxes, and shipping labels

Key Achievements:

- Schedule and publish content across social media platforms (e.g., Instagram, Facebook, Pinterest, Google Business profile) to boost brand visibility and engagement. - Design visually appealing and brand-aligned social media posts using Canva, Photoshop, or Minta to increase organic reach and user interaction. - Utilized Klaviyo tool to design and implemented email marketing strategies to attract, engage, and retain customers. I also design email templates that match brand identity and campaign goals as well as segment email lists for personalized content delivery - Monitor email performance metrics (open rate, click-through rate, conversions) and optimize for future campaigns

Key Achievements:

- Freelance Online Writer/Support who performs academic researches in support to scholar military students - Draft high-quality academic content, including essays, case studies, and discussion papers, based on provided guidelines and properly cite all sources using the required academic referencing style (APA). - Track academic milestones and ensure timely completion of all deliverables for each term or module such as communicating with the client regularly to clarify instructions and academic goals and organizing workload to meet all deadlines across multiple academic modules

Key Achievements:

- Serve as the lead designer for all internal and external marketing materials - Create high-impact visuals such as agent awards and recognition graphics; promotion posters for achievers and career milestones; event speaker posters and webinar materials; recruitment content; and social media visuals to drive engagement and brand awareness - Ensure all design outputs align with branding standards and core values of the organization - Managed day-to-day client care and administrative support for insurance advisors and policyholders. - Drafted insurance proposals, quotations, and client documentation tailored to individual financial and protection needs. - Assisted clients throughout the insurance application process, including coordinating medical requirements, scheduling examinations, and following up on pending documents. - Handled policy servicing requests, claims processing, and status updates while ensuring timely and professional communication with clients.