Ariel

Customer Support Representative | E-commerce VA

Ariel

800/mo
Guiguinto, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hi! I'm Ariel, but you can me Yel. I've been working in e-commerce customer support for over five years, helping customers through live chat and email. In my previous role, I spend most of my day assisting customers with order issues, shipping concerns, returns, refunds, and general product inquiries I'm excited about this opportunity because it is align really well with what I already do. I'm comfortable handling tracking issues, returns, refunds, and marketplace orders. I also used tools lik...

Top Skills

Email Support · 3 yearsLive Chat Support · 3 yearsTicket Management · 3 yearsApollo.io · 2 yearsCold Calling · 2 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Email SupportAdvanced
Ticket ManagementAdvanced
FreshdeskBeginner
ZendeskBeginner
LiveChatBeginner

E-commerce & Marketplace

Product Listing OptimizationIntermediate
Order ProcessingIntermediate
DropshippingIntermediate
Order FulfillmentIntermediate
ShopifyBeginner
eBayBeginner
Amazon Seller CentralBeginner

Marketing & Growth

LinkedIn OptimizationBeginner

Sales & Business Development

Lead GenerationIntermediate
Cold Email OutreachIntermediate
Cold CallingIntermediate
Apollo.ioIntermediate
Hunter.ioIntermediate
SalesforceBeginner

Virtual Assistance & Admin

Data EntryBeginner
Email ManagementBeginner
Calendar ManagementBeginner
AsanaBeginner
NotionBeginner
Monday.comBeginner
ClickUpBeginner

Quick Stats

Age28 years
English LevelFluent
ID VerificationNot verified
Portfolio
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