Virtual Assistant, Web Developer, Subject Matter ExpertVirtual Assistant, Web Developer, Subject Matter Expert
Archel
ID Verified$1,200
per month
($7/hour)
Profile Description
A motivated and detail-oriented individual eager to begin a career as a Virtual Assistant. With excellent communication skills, a keen eye for detail, and a proactive attitude, I am ready to apply my analytical, web developing, and problem solving abilities to support the role of Digital Marketing Virtual Assistant and contribute to the overall success of the team and organization. I am willing to be trained and adept to new environment.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Software Development
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Developer Backend Support/SME
Concentrix
Mar 2022 - Present
Key Achievements:
Assist developers in bringing their application into compliance. Read, understand, and comprehend the developer's use cases. Check and review applications if they align with the company's policy and procedure. Make sure that the app complies with community standards. Make sure that all the user's data is used in accordance with the policy. Make sure that user data is not used inappropriately. Check and approve advance business and advance user permissions. Currently supporting the account an SME (Subject MatterExpert).
CSR
IQOR
Sep 2021 - Mar 2022
Key Achievements:
Taking orders and make sure to provide recommendations based on perceived customer needs. Provide excellent and remarkable customer service. Provide updates for where’s my stuff concerns. Offer new deals and pitch sales. Provide detailed explanation about what the items are made of to avoid danger to the consumer. Provide customer service via email making sure to answer all inquires real time.
Amazon Dart CSR/Line of Support
IQOR
Jul 2020 - Aug 2021
Key Achievements:
Second level escalation support, providing excellent resolution to the customer. Process concessions beyond raters/Agents capability. Resolving issues that are out of scope for the regular customer service Take all kinds of supervisory call. Coach and provide feedback to the raters for invalid transfers. Educate raters for possible resolution to de-escalate customers issue. Acting POC if the supervisor is not available making sure that we mange all the metrics.
CSR
IBEX Global
Mar 2018 - Jul 2019
Key Achievements:
Billing Specialist who oversees the tasks of sending new invoices to clients and ensuring all outstanding invoices are paid in full and on time. Acted as line of support/POC that answers Escalation and Supervisor call. Provide total customer satisfaction by providing excellent resolution. Provides empathy to customer support with full attention to details and making sure to resolve the issue that makes the customer happy.