Customer Support/Disputes ResolutionCustomer Support/Disputes Resolution
Ann
ID Verified$1,000
per month
($6/hour)
Profile Description
I’ve worked in customer support for over 5 years, mainly in e-commerce, handling order management and dispute resolution. I’m comfortable supporting customers via email, chat, and phone, and I focus on clear communication and finding practical solutions. A part of my role has also involved handling disputes—investigating issues, working with payment providers and logistics partners, and resolving cases fairly and promptly. I’ve been able to reduce disputes and improve customer satisfaction by s...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Specialized Skills
Virtual Assistance & Admin
E-commerce & Marketplace
Work Experience
Customer Support / Order Management & Disputes Specialist
365 Holdings (Bryan Anthony Jewellery & Cuddle Clones)
Apr 2020 - Jul 2025
Job Responsibilities:
Processed and verified global customer orders, reducing disputes and order-related complaints by 40% Managed end-to-end order fulfillment across multiple time zones Handled customer inquiries via email, chat, and phone, improving response times and satisfaction Investigated and resolved disputes by working with payment providers and logistics partners Traced and recovered lost shipments (USPS, UPS...