Virtual AssistantVirtual Assistant

Key Achievements:

Trust and Safety Specialist Analyzing and reviewing user profiles, videos, and text- based content and/or investigating, escalating and resolving issues Dispatcher L2 - Client Success Specialist Coordinate with tow truck drivers and field operators to assign jobs efficiently Monitor job progress and ensure timely service delivery Update customers on estimated arrival times and service status Accurately log all calls, service requests, and updates into the system/CRM Maintain organized records of completed and ongoing jobs

Key Achievements:

Part-time/Seasonal Role Graphic Designer Ensure final visuals are high-resolution, properly scaled, and meet specifications for print (e.g., proper bleed and color profiles). Perform detailed quality checks to catch errors in text, photo plac

Key Achievements:

Lead generation Appointment setter Managing client’s calendar, email accounts and Messenger account Schedule appointments and travel arrangements Answering/making phone calls Attending meetings for the client

Key Achievements:

Handle employee’s inquiries over-the-phone, email, and by chat. Installing and configuring hardware and software Submitting incident tickets using ServiceNow for every issue received Managing employee’s Active Directory

Key Achievements:

Handle customer inquiries over-the-phone Handle customer’s credit card account inquiries Identifying hardware and software solutions for their POS system, cash registers, back office computer, hand-held scanners, flat-bed scanners Submitting incident tickets using Roxcen Ticketing Tool for every issue received Submitting request tickets for hardware replacements Troubleshooting technical issues Resolving network issues