Angelica

Virtual Assistant

Angelica

ID Verified
1,056/mo
Bataan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven professional with over 8 years of experience in the BPO industry, specializing in customer service, technical support, dispatch operations, fraud analysis, and appointment setting. Proven track record of handling high-volume communications, resolving complex issues, and delivering exceptional customer experiences across voice, email, and chat channels. Skilled in managing inbound and outbound communications, qualifying leads, scheduling appointments, and coordinating with clients...

Skills & Expertise

Customer Success

LiveChatExpert
FreshdeskAdvanced
CrispIntermediate
Lead ManagementIntermediate
ZendeskIntermediate

Data & Analytics

MetabaseIntermediate
SQLIntermediate

Design & Creative

Logo DesignAdvanced
CanvaAdvanced
CapCutAdvanced
Adobe IllustratorIntermediate
Color GradingIntermediate
Adobe Premiere ProIntermediate
Video EditingIntermediate

E-commerce & Marketplace

Order ProcessingIntermediate

Marketing & Growth

Sales & Business Development

Virtual Assistance & Admin

CalendlyIntermediate
Email ManagementIntermediate
Travel PlanningIntermediate
Data EntryIntermediate
TrelloIntermediate
ClickUpIntermediate

Work Experience

Client Success Specialist

Peak Support LLC

Aug 2023 - Feb 2026

Job Responsibilities:

Trust and Safety Specialist Analyzing and reviewing user profiles, videos, and text- based content and/or investigating, escalating and resolving issues Dispatcher L2 - Client Success Specialist Coordinate with tow truck drivers and field operators to assign jobs efficiently Monitor job progress and ensure timely service delivery Update customers on estimated arrival times and service status Accu...

Phone SupportLive Chat SupportTicket ManagementExcel (Advanced)Google Sheets (Advanced)B2B SalesTechnical SupportEmail Management

Order Processor

Planet Art

Nov 2025 - Dec 2025

Job Responsibilities:

Part-time/Seasonal Role Graphic Designer Ensure final visuals are high-resolution, properly scaled, and meet specifications for print (e.g., proper bleed and color profiles). Perform detailed quality checks to catch errors in text, photo plac

Adobe PhotoshopColor GradingOrder ProcessingHubSpotLogo Design

Executive Virtual Assistant | Lead Generation | Appointment Setter

Cashflow Champs Multifamily Summit

Feb 2022 - Mar 2025

Job Responsibilities:

Lead generation Appointment setter Managing client’s calendar, email accounts and Messenger account Schedule appointments and travel arrangements Answering/making phone calls Attending meetings for the client

Warm Outreach & Appointment SettingEmail ManagementData EntrySalesforceTravel PlanningExecutive Assistant ServicesCalendar ManagementMeeting CoordinationCalendlyFacebook Business Manager

Service Desk Analyst

Unisys Philippines Limited, LLC

Oct 2021 - Aug 2023

Job Responsibilities:

Handle employee’s inquiries over-the-phone, email, and by chat. Installing and configuring hardware and software Submitting incident tickets using ServiceNow for every issue received Managing employee’s Active Directory

Live Chat SupportPhone SupportTicket ManagementExcel (Advanced)Google Sheets (Advanced)B2B SalesData EntrySalesforceAccount ManagementTechnical Support

Customer Service Representative | Technical Support Representative

Genpact Services LLC

Mar 2019 - Oct 2021

Job Responsibilities:

Handle customer inquiries over-the-phone Handle customer’s credit card account inquiries Identifying hardware and software solutions for their POS system, cash registers, back office computer, hand-held scanners, flat-bed scanners Submitting incident tickets using Roxcen Ticketing Tool for every issue received Submitting request tickets for hardware replacements Troubleshooting technical issues Re...

SalesforceMeeting CoordinationData EntryEmail ManagementB2B SalesTechnical SupportPhone SupportLive Chat Support

Quick Stats

Age29 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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