Virtual AssistantVirtual Assistant
Angelica
ID Verified$1,056
per month
($6/hour)
Profile Description
Results-driven professional with over 8 years of experience in the BPO industry, specializing in customer service, technical support, dispatch operations, fraud analysis, and appointment setting. Proven track record of handling high-volume communications, resolving complex issues, and delivering exceptional customer experiences across voice, email, and chat channels. Skilled in managing inbound and outbound communications, qualifying leads, scheduling appointments, and coordinating with clients...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Client Success Specialist
Peak Support LLC
Aug 2023 - Feb 2026
Job Responsibilities:
Trust and Safety Specialist Analyzing and reviewing user profiles, videos, and text- based content and/or investigating, escalating and resolving issues Dispatcher L2 - Client Success Specialist Coordinate with tow truck drivers and field operators to assign jobs efficiently Monitor job progress and ensure timely service delivery Update customers on estimated arrival times and service status Accu...
Order Processor
Planet Art
Nov 2025 - Dec 2025
Job Responsibilities:
Part-time/Seasonal Role Graphic Designer Ensure final visuals are high-resolution, properly scaled, and meet specifications for print (e.g., proper bleed and color profiles). Perform detailed quality checks to catch errors in text, photo plac
Executive Virtual Assistant | Lead Generation | Appointment Setter
Cashflow Champs Multifamily Summit
Feb 2022 - Mar 2025
Job Responsibilities:
Lead generation Appointment setter Managing client’s calendar, email accounts and Messenger account Schedule appointments and travel arrangements Answering/making phone calls Attending meetings for the client
Service Desk Analyst
Unisys Philippines Limited, LLC
Oct 2021 - Aug 2023
Job Responsibilities:
Handle employee’s inquiries over-the-phone, email, and by chat. Installing and configuring hardware and software Submitting incident tickets using ServiceNow for every issue received Managing employee’s Active Directory
Customer Service Representative | Technical Support Representative
Genpact Services LLC
Mar 2019 - Oct 2021
Job Responsibilities:
Handle customer inquiries over-the-phone Handle customer’s credit card account inquiries Identifying hardware and software solutions for their POS system, cash registers, back office computer, hand-held scanners, flat-bed scanners Submitting incident tickets using Roxcen Ticketing Tool for every issue received Submitting request tickets for hardware replacements Troubleshooting technical issues Re...