Virtual assistant , Customer service, Appointment setterVirtual assistant , Customer service, Appointment setter
Alfred
ID Verified$900
per month
($5/hour)
Profile Description
Highly organized and results-driven professional with 4+ years of experience in BPO, sales, and customer service operations. Skilled in managing schedules, emails, leads, and online tools to ensure smooth operations. Adept at remote work setups, leveraging technology to deliver seamless results across flexible schedules. Proactive, tech-savvy, and detail-oriented, with strong communication, negotiation, and problem-solving skills, consistently making a measurable impact on team performance an...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Human Resources
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Team Leader
Concentrix CVG Philippines, Inc.
Feb 2023 - Jan 2026
Job Responsibilities:
Provided regular coaching, feedback, and development plans for team members. • Monitored and audited up to 80 live and recorded calls per week, ensuring 95% compliance with quality standards and agent performance benchmarks. • Identified training needs and performance gaps to improve productivity. • Prepare and present performance reports, challenges, and achievements to management.
Customer Service Representative
Concentrix CVG Philippines, Inc.
Mar 2021 - Feb 2023
Job Responsibilities:
Handled 90–100 customer reservations, cancellations, and modifications daily, maintaining an average handling time (AHT) of 4:10. • Maintained customer record accuracy and confidentiality, achieving 95–100% quality evaluation scores month over month. • Collaborated with supervisors on corrective action plans, contributing to consistent team performance improvements.
Project Sales Specialist
Swedish Designs Exhibitz Inc.
Jul 2019 - Oct 2020
Job Responsibilities:
• Generated leads and identified potential clients through multiple channels, expanding the customer base. • Created and managed social media content across Facebook, Instagram, Twitter, and TikTok, increasing engagement and brand visibility. • Prepared sales proposals, quotations, and presentations, closing an average of 3 deals per month worth ₱100K ₱500K. • Closed high-value sales deals, in...