Virtual Assistant | Customer Support RepresentativeVirtual Assistant | Customer Support Representative
Ahmed
ID Verified$850
per month
($5/hour)
Profile Description
I have worked for a company that provides training and services in the fields of human resources, insurance, and customer service. I am knowledgeable in handling calls and emails, as well as resolving conflicts. Through my years of work experience, I have trained, motivated, managed, and developed individuals to help them succeed within the company. My experience has also taught me to be both independent and an effective team player. Additionally, I have handled phone calls and communicated dire...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Virtual Assistant / CSR
Vital Records Online
Jan 2024 - Dec 2025
Job Responsibilities:
Respond to emails and chat messages for order inquiries, track orders, edit or cancel orders, and process refunds.
Customer Service Representative
Teleperformance
Nov 2022 - Dec 2024
Job Responsibilities:
Answering inbound calls from customers who have questions about their bill, are looking for available promotions, or are experiencing technical issues.
Reservation Support Virtual Assistant
GreyHaus Luxury LLC
Apr 2021 - Oct 2021
Job Responsibilities:
Helps customers book their stay in short-term rental units.
Virtual Assistant
InfoCentrale Inc
Aug 2020 - Feb 2021
Job Responsibilities:
Answering emails for customers enquiring about their order via Zendesk, checking the order in Shopify, and the delivery status in USPS or FedEx.
Appointment Setter
InfoCentrale Solutions Inc
Feb 2020 - Aug 2020
Job Responsibilities:
Scheduling a carpenter to do an in-house visit for a customer who wants to make changes to their kitchen cabinet.
Customer Service Representative
VXI Global Solutions, LLC
Apr 2016 - Jul 2017
Job Responsibilities:
Answering incoming calls from customers calling about their bills and asking for available promotions for bundles (TV+Internet+homephone+cellphone).
Quick Stats
Education
Bachelor's Degree
University of Mindanao
2014 - 2016