Sales Manager / Account ManagerSales Manager / Account Manager
Wesley
$1,000
per month
($6/hour)
Profile Description
Sales and customer service professional with 12+ years of experience, including nearly 4 years managing U.S. consumer and government accounts in e-commerce and dropshipping. Day-to-day work spans order processing, quote preparation, supplier coordination, pricing and stock checks, backorder management, and end-to-end shipment tracking. Hands-on experience includes manually charging customer cards via Stripe for failed automated payments or orders that exceed the standard seven-day window, as we...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Sales Manager
Supply Chimp
Dec 2022 - Sep 2026
Key Achievements:
E-commerce & Dropshipping Operations: Nearly four years of experience supporting U.S. customers and government agency accounts, coordinating orders from quotation through fulfillment and delivery. Order Management & Coordination: Managed customer orders, prepared quotations, coordinated with suppliers, monitored backorders, and followed up on shipping delays and delivery schedules. Customer Service & Issue Resolution: Resolved order discrepancies, payment concerns, product availability issues, and delivery-related inquiries while maintaining professional customer communication. Payment Processing Support: Used Stripe to manually charge customers when automated payments failed or when charges needed to be processed after the initial seven-day period. Sales Support & Account Management: Supported U.S. business and government agency customers through quotation preparation, order coordination, and ongoing customer follow-ups. CRM & E-commerce Systems: Utilized Zoho CRM, Zoho Desk, and Magento to support customer management, ticket tracking, and e-commerce order workflows. Cross-Functional Coordination: Worked with suppliers, manufacturers, and internal teams to address order issues, confirm product availability, and provide accurate customer updates.