Wency

Associate Technical Engineer

Wency

1,500/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Highly motivated and detail-oriented IT professional with comprehensive experience in server administration, technical support, and project coordination. Skilled in managing cloud, dedicated, and VPS servers across Windows, Linux, and macOS platforms, with expertise in troubleshooting complex technical issues and optimizing web hosting environments using tools such as cPanel, Plesk, and JIRA. Proficient in multiple programming languages including HTML, CSS, JavaScript, Python, PHP, C++, and MyS...

Skills & Expertise

AI & Automation

GitHub CopilotBeginner
OpenAI APIBeginner
Claude/Anthropic APIBeginner

Customer Success

Ticket ManagementIntermediate
Live Chat SupportIntermediate
Email SupportIntermediate
Phone SupportIntermediate
Technical SupportIntermediate
ZendeskIntermediate

E-commerce & Marketplace

ShopifyIntermediate
WooCommerceIntermediate
Shopify PlusIntermediate

Software Development

HTML5/CSS3Intermediate
MySQLIntermediate
ReactIntermediate
PHP (Laravel)Intermediate
Python (Django/FastAPI)Intermediate
Tailwind CSSBeginner
JavaScript (ES6+)Beginner
Node.jsBeginner
Java (Spring Boot)Beginner
AWS (EC2 S3 Lambda)Beginner
AzureBeginner
Google Cloud PlatformBeginner
GitHub ActionsBeginner
React NativeBeginner
FlutterBeginner

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Executive Assistant ServicesIntermediate
AsanaIntermediate
Research & Information GatheringBeginner

Marketing & Growth

SEO (Technical & Content)Intermediate

Data & Analytics

Google Analytics 4Intermediate

Work Experience

Associate Technical Engineer

Oracle Net Suite

Jun 2025 - Sep 2025

Job Responsibilities:

Provided frontline technical and customer support for eCommerce clients by addressing inquiries and resolving issues in real-time via phone calls. Troubleshot and resolved technical problems both live on calls and through offline follow-ups, ensuring minimal disruption to client operations. Documented each case thoroughly, including resolution steps, quality assurance notes, and appropriate escala...

ChatGPT/ClaudeClaude/Anthropic APILive Chat SupportEmail SupportTicket ManagementOpenAI APIShopifyTechnical SupportPhone SupportZendesk

Assistant Project Manager

Simply Source OPC

Jul 2024 - Jun 2025

Job Responsibilities:

Provided direct support to the Project Manager in coordinating and executing day-to-day project activities across internal teams and external stakeholders. Facilitated and participated in internal and external meetings, prepared and distributed Minutes of Meeting (MOM) to ensure team alignment and documentation of key decisions. Collected, verified, and consolidated progress reports from independe...

ChatGPT/ClaudeClaude/Anthropic APIEmail SupportTicket ManagementZendeskAsanaCalendar ManagementExecutive Assistant ServicesEmail ManagementResearch & Information Gathering

Server Administrator

Livewire 365

May 2024 - May 2025

Job Responsibilities:

Managed and maintained various types of servers, including cloud servers, dedicated servers, and VPS, with a primary focus on Windows environments while also handling MAC and Linux-based systems as needed. Provided comprehensive technical support to clients, resolving concerns related to web hosting, websites, email services, and billing systems. Configured and deployed cloud servers to hosting pa...

ChatGPT/ClaudePhone SupportZendeskClaude/Anthropic APILive Chat SupportTechnical SupportShopifyOpenAI APITicket ManagementEmail Support

Quick Stats

Age24 years
GenderMale
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

Cavite State University

2020 - 2024