Associate Technical EngineerAssociate Technical Engineer

Key Achievements:

Provided frontline technical and customer support for eCommerce clients by addressing inquiries and resolving issues in real-time via phone calls. Troubleshot and resolved technical problems both live on calls and through offline follow-ups, ensuring minimal disruption to client operations. Documented each case thoroughly, including resolution steps, quality assurance notes, and appropriate escalation paths such as backend or QA team transfers. Facilitated smooth communication by transferring calls to the correct departments when necessary, ensuring client concerns were addressed efficiently and accurately. Contributed to a customer-centric support environment by combining technical expertise with strong problem-solving and communication skills.

Key Achievements:

Provided direct support to the Project Manager in coordinating and executing day-to-day project activities across internal teams and external stakeholders. Facilitated and participated in internal and external meetings, prepared and distributed Minutes of Meeting (MOM) to ensure team alignment and documentation of key decisions. Collected, verified, and consolidated progress reports from independent contractors, ensuring accuracy and timely submission. Assisted in prioritizing tasks and deliverables based on project timelines and goals, contributing to effective resource and time management. Maintained active stakeholder communication to gather feedback, document change requests, and align project outcomes with expectations. Ensured adherence to project deadlines, supported risk mitigation strategies, and contributed to a collaborative and proactive project environment. Utilized JIRA ticketing system to organize, track, and monitor project tasks, ensuring transparency and accountability across all

Key Achievements:

Managed and maintained various types of servers, including cloud servers, dedicated servers, and VPS, with a primary focus on Windows environments while also handling MAC and Linux-based systems as needed. Provided comprehensive technical support to clients, resolving concerns related to web hosting, websites, email services, and billing systems. Configured and deployed cloud servers to hosting panels (e.g., cPanel, Plesk), handled PHP and Apache installation/version control, and managed mail service configurations integrated with clients’ email applications. Delivered website support and maintenance for WordPress, Webflow, and Wix platforms, including troubleshooting, plugin integrations, and performance optimization. Supported custom-coded websites, applying a strong foundation in PHP, JavaScript, HTML, CSS, Python, and C++, and managed backend databases using MySQL. Collaborated directly with clients to ensure uptime, resolve technical issues quickly, and maintain high standards of digital service delivery.