Virtual Assistant

Wency

1,000/mo
City of San Fernando Pampanga , Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With 10+ years in customer service, operations and as an individual contractor or virtual assistant. I help teams and businesses succeed by turning challenges into results. I’ve led teams, trained staff, optimized performance, and handled complex customer interactions all while keeping motivation and growth at the forefront. From team leadership to revenue optimization, I bring experience, insight, and a results-driven approach to every project. I managed compliance for POS terminals across b...

Top Skills

Phone Support · 10 yearsEmail Support · 5 yearsLive Chat Support · 5 yearsTechnical Support · 5 yearsAccounts Payable/Receivable · <1 year

Skills & Expertise

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Power BIBeginner

Content & Writing

ScriptwritingBeginner

Customer Success

Phone SupportExpert
Live Chat SupportExpert
Email SupportExpert
Technical SupportExpert
Video SupportBeginner
Social Media SupportBeginner
Lead ManagementBeginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Order ProcessingBeginner
DropshippingBeginner

Finance & Accounting

Accounts Payable/ReceivableBeginner
Payroll ProcessingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
CalendlyBeginner
Personal Assistant ServicesBeginner

Real Estate Operations

Real Estate ListingBeginner
AirbnbBeginner

Human Resources

RecruitmentBeginner

Work Experience

Revenue Specialist 2

VALOROO

Feb 2026 - Present

Excel (Advanced)Live Chat SupportPhone SupportGoogle Sheets (Advanced)Email SupportVideo Support

Revenue Specialist / Supervisor

FedEx

Mar 2023 - Jan 2026

Excel (Advanced)Live Chat SupportPhone SupportGoogle Sheets (Advanced)Email SupportVideo Support

Admin Specialist and Executive Specialist 2

Cloudstaff

Jan 2021 - Mar 2022

Product Ready Trainer

Concentrix

Jan 2019 - Jan 2022

Excel (Advanced)Video SupportEmail SupportScriptwritingGoogle Sheets (Advanced)

Quick Stats

Age30 years
English LevelConversational
ID VerificationNot verified

Certifications

Office Information System

Education

Associate's Degree

ACLC

2014 - 2016