Customer Service Representative / Guest Services RepCustomer Service Representative / Guest Services Rep
Tshidie
$1,500
per month
($9/hour)
Profile Description
I'm a highly resourceful, energetic, enthusiastic and competent life- long learner with admin, content creation, photography and customer service experience; assisting UK, US and global customers. Possessing a proven ability to deal with all aspects of front office duties, customer experience and ability to handle competing demands professionally and efficiently. I’m currently a Customer Service Representative, my duties are to assist customers with their payouts, cancellations, reviews, booking...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Sutherland South Africa
Apr 2025 - Present
Key Achievements:
As a customer service representative, I support hosts with navigating their dashboard, managing reservations, and optimizing their listings to help increase their earnings. I also assist guests with making a reservation, processing check-in, and check-outs, and I handle operational tasks such as sending check-out cleans to cleaners and coordinating with contractors for property maintenance. I assist with travel bookings, tour customizations, and flight arrangements, while also handling trip payment plan and discounts. Currently, I'm on the Offline Escalation Team, where I resolve complex cases such as releasing payouts, approving cancellation waivers, and reviewing guest review removal requests to ensure policy compliance.
Backoffice Agent / Tech Support Tier 1
Merchants SA
Oct 2022 - Jan 2025
Key Achievements:
In my previous role, I was tasked with a range of responsibilities, including assisting customers in tracking their orders, facilitating booking cancellations, handling service calls, and escalating issues related to delayed orders or refunds. Additionally, I provided customers with the store numbers, conducted stock availability checks, and assisted in sending invoices via email. I also assisted customers with troubleshooting of the product features they've bought, helped with tech issues, and used problem-solving skills to resolve issues.
Customer Service Specialist
Universal Call Centre
Oct 2020 - Jul 2021
Key Achievements:
As a customer service agent, my duties were to investigate and solve cus calls. I assisted UK customers with booking for collections, processing re replacements, expediting refunds and cancelling orders.
Content Creator
Voov
Aug 2018 - Oct 2018
Key Achievements:
I was a content creator and social media influencer at VOOV. VOOV was a mini video platform used by content creators around the world