Trangia

Executive Virtual Assistant

Trangia

800/mo
Tanay, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

Results-driven Virtual Assistant and Customer Service Professional with 5+ years of experience in high-volume environments across healthcare, travel, e-commerce, and finance. Skilled in managing 50+ daily interactions (calls, chats, and emails) while maintaining high customer satisfaction and operational efficiency. Experienced in executive support and administrative operations, including calendar management, email handling, scheduling, and workflow organization to support business leaders effe...

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Email SupportIntermediate
LiveChatIntermediate
ZendeskBeginner

Design & Creative

CanvaIntermediate
CapCutIntermediate
Video EditingIntermediate

E-commerce & Marketplace

EtsyIntermediate
TikTok ShopIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate
ShopifyBeginner

Human Resources

US RecruitingIntermediate
PayrollIntermediate

Marketing & Growth

TikTok AdsIntermediate
Content MarketingIntermediate
Email MarketingIntermediate
GoHighLevelIntermediate
ThreadsIntermediate
Instagram GrowthIntermediate
Content StrategyIntermediate
TikTok GrowthIntermediate
HubSpotIntermediate
MailchimpIntermediate

Virtual Assistance & Admin

Data EntryIntermediate
Email ManagementIntermediate
CalendlyIntermediate
Travel PlanningIntermediate
NotionIntermediate
AsanaIntermediate
Monday.comIntermediate

Specialized Skills

OnboardingIntermediate
Language TeachingIntermediate

Work Experience

Customer Service Representative-Financial Account

VXI Global Solutions

Oct 2019 -

Job Responsibilities:

Managed over 30 customer interactions daily, maintaining confidentiality and ensuring prompt issue resolution. Handled account maintenance, including account openings and closures, while ensuring accuracy in financial records. Delivered exceptional customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.

Live Chat SupportPhone SupportEmail SupportLiveChat

Senior Recruitment Specialist

PSG GLOBAL SOLUTIONS

Sep 2025 - Apr 2026

Job Responsibilities:

Managed full-cycle recruitment from sourcing to onboarding for multiple roles. Sourced candidates using Job Boards, CareerBuilder, LinkedIn, and ATS platforms. Conducted resume screening, phone screenings, and initial interviews to assess qualifications and role fit. Coordinated interviews and collaborated closely with hiring managers. Maintained candidate pipelines and documentation within the Ap...

Live Chat SupportEmail SupportPhone SupportLiveChatEmail MarketingCalendar ManagementData EntryEmail ManagementOnboardingLanguage Teaching

VA in a Cleaning Company (part time)

SQUEAKY KLEAN LLC

Jul 2025 - Feb 2026

Job Responsibilities:

Conducted outbound calls for lead follow-ups, proposal support, unpaid invoice reminders, and customer communication, ensuring timely responses and client satisfaction. Supported daily cleaning operations by coordinating with field staff, resolving client concerns, and maintaining organized follow-ups and documentation. Managed email and inbox organization, scheduled meetings using Go High Level,...

Executive Assistant ServicesPersonal Assistant ServicesMonday.comCalendar ManagementEmail ManagementLive Chat SupportEmail SupportLiveChatSocial Media SupportCapCut

SOCIAL MEDIA SPECIALIST (Part-time)

US AGENCY UNCVRD

Jan 2025 - Jan 2026

Job Responsibilities:

Manage 36+ accounts across Instagram, TikTok, Reddit, and Threads using Dolphin Anty for organized, efficient multi-account operations. Oversee end-to-end SMM tasks: content planning, scheduling, engagement, and analytics to support steady growth. Design and maintain SMM panels for 36 accounts, ensuring smooth workflows and consistent branding. Run targeted outreach campaigns to boost visibility,...

Executive Assistant ServicesPersonal Assistant ServicesCalendlyNotionData EntryDocument ManagementContent StrategyCalendar ManagementTwitter/X ManagementInstagram Growth

Inside Sales Representative (Health Care Account)

NTT Global Solutions

Jul 2023 - Mar 2025

Job Responsibilities:

Handled 40+ inbound/outbound calls daily; supported patients and drove appointment bookings and service utilization. Coordinated with providers and patients for scheduling, follow-ups, and care delivery; ensured timely resolutions. Verified insurance benefits, processed prior authorizations, and resolved coverage issues to reduce claim denials. Managed patient onboarding, lead follow-ups, and edu...

Document ManagementData EntryEmail ManagementLive Chat SupportEmail SupportLiveChat

Virtual Assistant Specialist (Part time)

Trangia Business Consultancy

Jan 2023 - Jul 2023

Job Responsibilities:

Responded to customer inquiries and provided timely assistance, ensuring a high level of satisfaction. Managed calendars, schedules, emails, and appointments, ensuring efficient organization and communication. Organized and maintained client information, tracking project progress and ensuring deadlines were met. Conducted market research and prepared detailed reports to support strategic decisio...

Email SupportSocial Media SupportContent MarketingContent StrategyDocument ManagementCalendlyNotionEmail ManagementMeeting CoordinationResearch & Information Gathering

E-Commerce Specialist (Temu Pioneer)

CSR E-COMMERCE-Rehire-vxi

Feb 2023 - Jul 2023

Job Responsibilities:

Managed end-to-end order fulfillment workflows, ensuring timely product delivery and customer satisfaction. Led customer retention efforts through targeted marketing campaigns and communication strategies. Enhanced customer engagement by implementing strategies that drove repeat purchases and increased brand visibility on e-commerce platforms. Coordinated with suppliers and partners to optimize p...

Email SupportLive Chat SupportPhone SupportZendeskOrder ProcessingProduct Listing OptimizationOrder FulfillmentData EntryEmail Management

Senior Associate (Travel Account)

EXPEDIA UA WNS GLOBAL SOLUTIONS

Dec 2021 - Feb 2023

Job Responsibilities:

Handled 30+ daily customer interactions via chat, email, and inbound calls; ensured timely resolutions and high CSAT. Used dual GDS systems to manage flight, hotel, and car bookings; increased conversions through upselling. Coordinated with airlines for rebookings, cancellations, and schedule changes; resolved issues accurately. Delivered personalized support; consistently met KPIs for response ti...

Live Chat SupportPhone SupportEmail SupportData EntryDocument ManagementEmail Management

Licensed Financial Consultant & Admin Staff

Pru-life UK

Jan 2019 - Dec 2019

Job Responsibilities:

Monitored client financial status and provided customized solutions, including investments, life insurance, and wealth management strategies. Managed client communications, ensuring timely updates and accurate recordkeeping for enhanced service delivery.

Meeting CoordinationResearch & Information GatheringDocument Management

Quick Stats

Age31 years
GenderFemale
English LevelFluent
Other Languages
EnglishFluent
Tagalog/FilipinoFluent
ID VerificationNot verified