Credit repair, cold calling, appointment setting

Tochi

ID Verified
700/mo
Abuja, Nigeria
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven Customer Service Representative, Appointment Setter, Sales Specialist, Cold Caller, and Recruitment/Training Specialist with over 4 years of experience. Strong background in inbound and outbound communication, sales, lead generation, appointment setting, customer support, recruitment, and client relationship management. Experienced in working with U.S. and Canadian clients and companies, particularly within insurance, real estate, recruitment, credit services, and customer se...

Top Skills

B2C Sales · 4 yearsCold Calling · 4 yearsNegotiation · 4 yearsSalesforce · 2 yearsB2B Sales · <1 year

Skills & Expertise

Sales & Business Development

B2C SalesAdvanced
Cold CallingAdvanced
NegotiationAdvanced
SalesforceIntermediate
Lead GenerationBeginner
B2B SalesBeginner

Human Resources

HR ManagementBeginner
RecruitmentBeginner

Virtual Assistance & Admin

CalendlyBeginner
Executive Assistant ServicesBeginner
Data EntryBeginner
Calendar ManagementBeginner
Email ManagementBeginner
Meeting CoordinationBeginner

Specialized Skills

OnboardingBeginner
Coaching & MentoringBeginner

Work Experience

Recruitment & Training / Coaching Specialist

Roline Consult Nigeria Limited

Jan 2026 - Jul 2026

Key Achievements:

Conducted interviews for candidates seeking international remote job opportunities with companies in the U.S. and Canada. • Coached and trained candidates for job interviews, onboarding, and employer training sessions. •Provided continuous follow-up and coaching to monitor candidate progress, performance, and readiness for remote roles. • Assisted candidates with job applications and guided them through the recruitment process. •Managed and monitored candidates’ job-search accounts to ensure they remained active, updated, and properly utilized. • Scheduled interviews, appointments, training sessions, and other recruitment-related activities. • Conducted follow-ups to ensure candidates attended scheduled interviews and training sessions. •Interviewed and assessed candidates, evaluating communication skills, experience, and suitability for available opportunities. •Maintained regular communication with candidates, providing updates, guidance, and practical interview preparation.

HR ManagementCalendar ManagementRecruitmentExecutive Assistant ServicesCalendly

Credit Repair Agent

Credit Wellness LLC

Feb 2026 - Jun 2026

Key Achievements:

Handled inbound calls from clients seeking assistance with credit report issues and negative items affecting their credit. • Reviewed client credit reports and identified collections and other negative information appearing on reports. • Educated clients on how negative items can affect their credit profile and financial goals. • Explained credit repair and dispute services and helped clients understand available solutions. • Assessed individual credit concerns to determine appropriate services and next steps. • Built trust through professional, empathetic, and solution-focused communication. • Handled questions, concerns, and objections while providing clear and accurate service information.

B2C SalesNegotiationData Entry

Cold Caller |

Calls Experts

Feb 2025 - Dec 2025

Key Achievements:

Conducted high-volume outbound calls to promote life insurance plans to prospective clients. • Qualified leads by assessing customer needs, financial situations, and eligibility for life insurance products. • Scheduled appointments and follow-up meetings for licensed insurance agents. • Maintained detailed records of customer interactions, call outcomes, and lead status in CRM systems. • Met daily and monthly performance targets while adhering to compliance and data-protection requirements. • Handled objections professionally, building initial interest and trust with potential clients.

B2C SalesCold CallingNegotiation

Cold Caller

Premier Producers Group

Jan 2024 - Dec 2024

Key Achievements:

Conducted outbound calls to prospective customers to introduce available plans and generate new leads. • Qualified leads by assessing customer needs, financial situations, and eligibility for life insurance products. • Used approved scripts and sales techniques to engage prospects and maintain productive conversations. • Built rapport with potential clients to understand their needs and evaluate interest. • Handled objections professionally and addressed customer concerns to move prospects through the sales process. • Received inbound calls and communicated company services clearly and professionally.

Cold CallingB2C SalesNegotiation

Appointment Setter

Redfin Company

Feb 2023 - Nov 2023

CalendlyCold CallingB2C SalesSalesforce

Quick Stats

Age36 years
English LevelConversational
ID VerificationVerified

Education

Bachelor's Degree

Madonna University

2009 - 2013