Tiyami

Customer Service Representative | Virtual Assistant

Tiyami

ID Verified
800/mo
Kampala, Uganda
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Virtual Assistant and Customer Support professional with 1+ years of remote experience in CRM management, administrative operations, and client communication. HubSpot Academy certified, with hands-on experience in pipeline management, lead tracking, and workflow optimization. At Bloom Collections, independently managed 100+ monthly transactions with 98% accuracy, while reducing response times by 40% through structured systems. Proficient in HubSpot, QuickBooks, Google Workspace...

Skills & Expertise

Customer Success

Social Media SupportAdvanced
Email SupportIntermediate
Live Chat SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate
FreshdeskIntermediate

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Design & Creative

CanvaIntermediate
CapCutIntermediate
Video EditingIntermediate

E-commerce & Marketplace

ShopifyBeginner
EtsyBeginner

Finance & Accounting

QuickBooksIntermediate
BookkeepingIntermediate
FreshBooksIntermediate
Financial ReportingIntermediate

Human Resources

TimekeepingIntermediate

Marketing & Growth

HubSpotIntermediate
MailchimpIntermediate

Sales & Business Development

Zoho CRMIntermediate
PipedriveIntermediate
SalesforceIntermediate

Specialized Skills

Legal ResearchIntermediate
Paralegal ServicesIntermediate
Contract ReviewIntermediate
Language TeachingIntermediate

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Document ManagementIntermediate
Data EntryIntermediate
Research & Information GatheringIntermediate
CalendlyIntermediate
Meeting CoordinationIntermediate
Executive Assistant ServicesIntermediate
Personal Assistant ServicesIntermediate
AsanaIntermediate
NotionIntermediate
TrelloIntermediate
ClickUpIntermediate

Work Experience

Customer support and operations assistant

Bloom Collection

Jan 2025 - Feb 2026

Job Responsibilities:

Successfully handled over 500+ customer inquiries via phone, email, and chat, maintaining a high customer satisfaction rate. Resolved complex customer issues efficiently, reducing escalation cases by 20%. Recognized by management for exceptional communication and problem-solving skills. Consistently met and exceeded monthly performance targets for response time and customer satisfaction.

Email SupportPhone SupportZendeskExcel (Advanced)Google Sheets (Advanced)Live Chat SupportSocial Media SupportFreshdeskCalendlyClickUp

Executive and administrative virtual assistant

Private client

Feb 2025 - Jan 2026

Email SupportPhone SupportZendeskLive Chat SupportGoogle Sheets (Advanced)Social Media SupportCanvaExcel (Advanced)QuickBooksBookkeeping

Quick Stats

Age22 years
GenderFemale
English LevelFluent
Other Languages
SpanishBasic
ID VerificationVerified

Certifications

Social media marketing
Email marketing

Education

Bachelor's Degree

Uganda Christian University

2024 - present