Virtual Assistant, Online Sales Agent

Mary

ID Verified
220/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am one person who genuinely enjoys working with people. I have experience in customer service, online communication, and sales support, where I handled inquiries, followed up with clients, and ensured smooth customer experiences through WhatsApp, email, and social platforms. I am highly organized, reliable, and comfortable multitasking while meeting deadlines. I understand the importance of clear communication, quick response times, and professionalism in online work. I am eager to support you...

Skills & Expertise

Customer Success

E-commerce & Marketplace

Sales & Business Development

Marketing & Growth

Design & Creative

CanvaBeginner
CapCutBeginner

AI & Automation

Content & Writing

Blog WritingBeginner

Work Experience

Administrative Assistant / Sales Support

Tulong Limited

Mar 2025 - Present

Job Responsibilities:

 Provide administrative and operational support to sales and warehouse teams  Enter and manage sales orders using company systems and Google Sheets  Conduct monthly inventory checks to ensure accurate records and prevent losses  Coordinate with sales staff to follow up on outstanding payments  Respond to customer inquiries via email and phone professionally.  Train new staff on product knowl...

Social Media SupportPhone SupportVideo SupportOrder ProcessingTechnical SupportInventory ManagementB2B SalesB2C SalesLead GenerationNegotiation

Online Sales Agent

Moko Home and Living

Oct 2024 - Jan 2025

Job Responsibilities:

• Managed online customer inquiries and provided detailed product information • Followed up on leads to drive conversions and meet sales targets • Processed orders accurately and efficiently • Resolved customer complaints and handled returns and exchanges • Maintained accurate customer and sales records

Ticket ManagementTechnical SupportLive Chat SupportEmail SupportFreshdeskOrder ProcessingPhone SupportLiveChatInventory ManagementOrder Fulfillment

Regional Team Leader

Shammanet Marketing Agency

Jan 2024 - Sep 2024

Job Responsibilities:

• Coordinated and supervised regional sales and marketing teams • Monitored performance metrics and ensured targets were achieved • Maintained brand consistency across campaigns and communication channels • Strengthened relationships with clients, partners, and vendors • Resolved customer issues promptly to maximize satisfaction

Phone SupportSocial Media SupportTechnical SupportB2B SalesEmail MarketingContent MarketingCapCut

Virtual Data Entry

Axxess Home Care and Casamba

Jan 2021 - Oct 2023

Job Responsibilities:

Uploaded and organized patient documents and visit notes in the system. • Entered clinician visit data and service dates accurately. • Assisted with preparing records for billing and reporting. • Verified patient information for completeness and consistency. • Met daily data entry deadlines while maintaining accuracy. • Flagged missing or incorrect information for follow-up. • Maintained confident...

Technical SupportData Labeling

Quick Stats

Age32 years
GenderFemale
English LevelConversational
ID VerificationVerified