Executive Virtual Assistant | Customer Support Specialist |Executive Virtual Assistant | Customer Support Specialist |

Job Responsibilities:

Delivered customer support through phone, email, and live chat. • Resolved customer inquiries and complaints efficiently while maintaining high customer satisfaction. • Managed customer records and CRM updates. • Processed customer requests and followed up to ensure complete resolution. • Worked with multiple communication platforms to provide timely support. • Collaborated with internal teams to... more...

Job Responsibilities:

Managed executive calendars and inboxes across multiple time zones. • Coordinated meetings, appointments, and travel arrangements. • Managed CRM systems including HubSpot and OnePageCRM. • Conducted internet research and prepared reports and presentations. • Created automated workflows using Zapier to improve efficiency. • Supported executives with project coordination and task management. • Prepa... more...

Job Responsibilities:

Reduced insurance claim rejections by 30% through accurate eligibility verification and timely prior authorisation submissions. Maintained a zero HIPAA data breach record across 3 years of handling sensitive patient information remotely. Processed 50+ prior authorisation requests and specialist referrals monthly, minimising treatment delays for patients. Achieved 95%+ patient satisfaction rating t... more...