Operations & Customer Support Specialist.

Sydney

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am an adaptable business graduate with experience in customer operations, documentation, data handling and administrative processes. I am comfortable learning new systems and procedures and can support day to day business operations.

Top Skills

Account Management · <1 yearAmazon FBA · <1 yearBudget Management · <1 yearCalendar Management · <1 yearCalendly · <1 year

Skills & Expertise

AI & Automation

Claude/Anthropic APIBeginner
Data LabelingBeginner
Model EvaluationBeginner

E-commerce & Marketplace

Amazon FBABeginner
WordPressBeginner

Finance & Accounting

QuickBooksBeginner
Payroll ProcessingBeginner
Budget ManagementBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
LinkedIn OptimizationBeginner
Social Media AnalyticsBeginner

Sales & Business Development

Cold Email OutreachBeginner
Lead GenerationBeginner
Account ManagementBeginner
Linkedin OutreachBeginner
Sales PresentationsBeginner
Warm Outreach & Appointment SettingBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Data EntryBeginner
Calendar ManagementBeginner
CalendlyBeginner
ClickUpBeginner

Work Experience

Sales and Marketing Representataive

Platinum Credit

Feb 2025 - Oct 2026

Key Achievements:

Consistently managed approximately 150 client interactions per day in a high-volume environment. Successfully handled client onboarding and KYC documentation while maintaining accuracy and completeness. Supported loan application preparation and follow-up, helping move client cases through required processes. Became a resource to colleagues by informally helping them understand procedures, documentation requirements, and day-to-day workflows. Built strong experience handling sensitive customer information and working within structured financial-services procedures.

Quick Stats

Age23 years
English LevelFluent
Other Languages
FrenchBasic
ID VerificationVerified

Certifications

Digital Marketing
Social Media Marketing

Education

Bachelor's Degree

Egerton University

2020 - 2024