Stephanie

Virtual Assistant

Stephanie

1200/mo
Davao, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Accomplished professional with 14 years of experience spanning eCommerce, hospitality, customer support, and administrative roles. Skilled in managing high-volume customer inquiries, troubleshooting platform and operational issues, and optimizing post-purchase processes for online merchants. Proficient with SaaS tools, ticketing systems, and eCommerce platforms, with a strong track record of improving workflow efficiency, training and mentoring team members, and delivering exceptional customer e...

Top Skills

Phone Support · 8 yearsTicket Management · 8 yearsCanva · 5 yearsCapCut · 5 yearsCrisp · 5 years

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportExpert
Social Media SupportExpert
Video SupportBeginner
Technical SupportAdvanced
Ticket ManagementExpert
ZendeskExpert

Data & Analytics

Excel (Advanced)Beginner

Design & Creative

CanvaExpert
CapCutExpert
Video EditingExpert
Loom/Screen RecordingExpert

E-commerce & Marketplace

ShopifyBeginner
eBayBeginner
Amazon FBABeginner
Order ProcessingExpert

Marketing & Growth

ChatGPT for MarketingBeginner
SEO (Technical & Content)Beginner
Meta Ads (Facebook/Instagram)Beginner
HubSpotBeginner

Sales & Business Development

Account ManagementBeginner
Zoho CRMBeginner
SalesforceBeginner

Quick Stats

Age35 years
English LevelFluent
ID VerificationNot verified