Virtual AssistantVirtual Assistant
Stephanie
$1,500
per month
($9/hour)
Profile Description
Skills I possess that make me a great candidate for this role: 1. Sales & Collections Mindset: 5 years experience in sales, negotiation, and objection handling in a hospitality setting 2. Leadership & Coaching: Managed teams, conducted huddles, 1:1s, and performance coaching to improve metrics 3. Customer Service Excellence: Strong de-escalation skills and empathy when handling irate or urgent guest/account concerns 4. Attention to Detail & Compliance: Accurate documentation, data entry, and st...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Content & Writing
Customer Success
Sales & Business Development
Specialized Skills
Work Experience
Team Leader
TDCX Philippines
Feb 2024 - Jul 2026
Key Achievements:
I have 5 years of BPO experience in Sales and Leadership roles for a Hospitality account. I started as a Customer Service/Sales Representative handling hotel reservations, upselling, and account management. Due to consistent performance, 100% attendance, and strong CSAT and sales metrics, I was promoted to Team Leader. As a TL, I led a team of 10-15 agents, handled escalations, coached for QA and sales conversion, monitored KPIs, and ensured we hit 100% SLA during peak season and system cutovers. My background in hospitality sales and team leadership taught me how to balance customer satisfaction, accuracy, and revenue goals.