Customer Support |Virtual AssistantCustomer Support |Virtual Assistant
Sinegugu
ID Verified$500
per month
($3/hour)
Profile Description
Customer support and virtual assistant candidate with a Tourism Management diploma and 4-star hotel customer service experience. Skilled at handling guest enquiries, bookings and records using Opera PMS, and comfortable learning new online tools. Fluent in English with clear, professional communication. Available for remote customer support, virtual assistant and admin roles.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Virtual Assistance & Admin
Specialized Skills
Software Development
Sales & Business Development
Work Experience
Receptionist
Premier hotel and resorts
Oct 2025 - Dec 2025
Job Responsibilities:
Welcomed visitors with professionalism Managed high volume of calls and emails weekly, ensuring efficient scheduling and communication. Maintained confidential guest records and filing systems, demonstrating high levels of discretion. Coordinated effectively with housekeeping and management to ensure smooth daily operations and guest readiness. Resolved guest queries promptly, applying strong prob...
Waiter
Premier hotel and resorts
Jul 2025 - Sep 2025
Job Responsibilities:
Provided friendly table service and handled guest requests promptly Took accurate food/beverage orders and relayed to kitchen staff Processed POS orders, cash and card payments with accuracy Resolved customer complaints calmly to maintain positive experience Upsold specials and supported team during busy shifts
Quick Stats
Education
High-school
Kwasanti secondary
2022 - 2022