Shimwa

Eecutive assistant,Customer Success,SalesBusinessDevelopment

Shimwa

ID Verified
2,000/mo
kigali, Rwanda
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Client Success and Business Operations professional with experience in account management, executive support, business development, and customer engagement. I build strong client relationships, manage CRM pipelines, conduct prospect research, coordinate schedules and workflows, and maintain structured follow-up. I bring a combination of commercial thinking, administrative precision, and strong communication, with experience working independently across remote and cross-cultural teams. I am op...

Top Skills

Excel (Advanced) · 4 yearsPhone Support · 4 yearsAccount Management · 3 yearsB2B Sales · 3 yearsCalendar Management · 3 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Email SupportAdvanced
ZendeskIntermediate
Lead ManagementIntermediate
FreshdeskBeginner
Ticket ManagementBeginner
Live Chat SupportBeginner

Data & Analytics

Excel (Advanced)Advanced
Data VisualizationBeginner
Google Sheets (Advanced)Beginner

Sales & Business Development

B2B SalesAdvanced
Lead GenerationAdvanced
Cold Email OutreachAdvanced
Proposal WritingAdvanced
Linkedin OutreachAdvanced
Account ManagementAdvanced
Cold CallingAdvanced
Sales Funnel ManagementAdvanced
Warm Outreach & Appointment SettingAdvanced
NegotiationIntermediate
SalesforceIntermediate
Zoho CRMIntermediate
Sales PresentationsBeginner

Virtual Assistance & Admin

Travel PlanningAdvanced
Calendar ManagementAdvanced
Executive Assistant ServicesAdvanced
Data EntryAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Research & Information GatheringIntermediate
Personal Assistant ServicesIntermediate
CalendlyIntermediate
AsanaBeginner
NotionBeginner
TrelloBeginner
ClickUpBeginner
Monday.comBeginner
AirtableBeginner

Work Experience

markerting and customer engagement

Boltedge security

Mar 2026 - Aug 2026

B2B SalesEmail SupportPhone SupportData VisualizationLead GenerationTicket ManagementLead ManagementGoogle Sheets (Advanced)ZendeskCold Email OutreachAccount ManagementCold CallingSales PresentationsLinkedin OutreachWarm Outreach & Appointment SettingData EntryExecutive Assistant ServicesCalendar ManagementResearch & Information GatheringPersonal Assistant ServicesTrelloAirtable

Quick Stats

Age22 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

alx virtual assistant
social media markerting hubspot