Sharmaine

Virtual Assistant

Sharmaine

500/mo
LAGUNA, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dedicated and personable customer service professional with solid experience assisting customers, resolving inquiries, and maintaining high satisfaction levels. Skilled in communication, problem-solving, and handling fast-paced environments with patience and positivity. Known for being reliable, adaptable, and committed to creating smooth, friendly, and helpful customer experiences.

Top Skills

Amazon FBA · 5 yearsInventory Management · 5 yearsShopify · 5 yearsTechnical Support · 3 yearsCustomer.io · 2 years

Skills & Expertise

Customer Success

Phone SupportIntermediate
Live Chat SupportBeginner
Email SupportIntermediate
Technical SupportAdvanced
Customer.ioIntermediate
ZendeskIntermediate

E-commerce & Marketplace

ShopifyExpert
Amazon FBAExpert
Inventory ManagementExpert
GorgiasIntermediate
Order ProcessingIntermediate

Finance & Accounting

QuickBooksBeginner
BookkeepingBeginner
Financial ReportingBeginner
Budget ManagementBeginner

Work Experience

Customer Service Admin

Numara

Jul 2025 - Nov 2025

Key Achievements:

helps businesses handle inquiries quickly and professionally. It can answer common questions, provide troubleshooting steps, and guide customers through processes. The assistant is available anytime, making service faster and more reliable. It reduces workload for human agents by handling simple or repetitive tasks. This helps improve customer satisfaction and keeps support running smoothly.

Phone SupportGorgiasEmail SupportInventory Management

AI Blog Post Creator

Meal Flow AI

Aug 2025 - Nov 2025

Key Achievements:

helps you produce clear, well-written blog posts in just a few minutes. You simply enter a topic, and it automatically creates organized and engaging content. It corrects grammar and spelling, and adjusts to the tone you prefer. The tool supports guides, reviews, listicles, and long-form articles. It’s perfect for anyone who wants to save time and publish consistent, quality posts.

Technical Support

Quick Stats

Age31 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
SpanishConversational
ID VerificationNot verified