Shannen

Executive Virtual Assistant

Shannen

ID Verified
600/mo
Don Carlos, Bukidnon, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Highly organized and proactive Virtual Assistant with experience in administrative support, client communication, and social media management. Skilled in managing schedules, handling emails, preparing reports, and streamlining operations. Proficient in Google Workspace, Microsoft Office, and project management tools, with strong multitasking and problem-solving abilities. Committed to delivering accurate, timely, and high-quality results while supporting teams to achieve business goals efficient...

Skills & Expertise

Virtual Assistance & Admin

Design & Creative

CanvaBeginner
Logo DesignBeginner
CapCutBeginner

AI & Automation

PerplexityBeginner
ZapierBeginner
OpenAI APIBeginner

E-commerce & Marketplace

Customer Success

Data & Analytics

Finance & Accounting

Sales & Business Development

Work Experience

Assistant Manager

Don Carlos Shopping Center

Jan 2024 - Dec 2025

Job Responsibilities:

As Assistant Manager at Don Carlos Shopping Center, I successfully oversaw daily operations, ensuring smooth workflow and high customer satisfaction. I implemented efficient staff scheduling and task delegation, improving team productivity by 20%, and assisted in inventory management, reducing stock discrepancies. By streamlining reporting and documentation processes, I enabled faster decision-mak...

Calendar ManagementData EntryCanvaDocument ManagementChatGPT/ClaudeEmail ManagementOpenAI APIZapier

Customer Service Representative

Concentrix Philippines

May 2022 - Nov 2023

Job Responsibilities:

As a Customer Service Representative, I consistently delivered exceptional support, ensuring high customer satisfaction and loyalty. I handled inquiries, complaints, and feedback efficiently, resolving issues promptly and professionally. I contributed to process improvements by identifying recurring challenges and suggesting solutions, which enhanced overall service quality. Skilled in using CRM s...

Google Sheets (Advanced)Cold Calling

Secretary

Gleen Concrete Products

May 2016 - Aug 2021

Job Responsibilities:

As a Secretary at Gleen Concrete Products, I efficiently managed administrative tasks, including correspondence, scheduling appointments, and maintaining organized records. I served as the primary point of contact between management, clients, and vendors, ensuring clear and professional communication. I assisted in document preparation, report generation, and office coordination, contributing to s...

Calendar ManagementDocument ManagementData EntryProduct Descriptions

Quick Stats

Age24 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

TEFL CERTIFICATE