Customer Support RepresentativeCustomer Support Representative
Shaira
ID Verified$500
per month
($3/hour)
Profile Description
Motivated and detail-oriented professional with experience in customer service, data entry, and Shopify store management. Skilled in administrative tasks, email handling, document organization, and basic social media support. A fast learner who adapts quickly in remote work environments.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
E-commerce & Marketplace
Customer Success
Data & Analytics
Design & Creative
Marketing & Growth
Work Experience
Customer Support Representative
ProbeCx
Sep 2024 - Nov 2025
Job Responsibilities:
Handles inbound and outbound customer interactions through email, chat, and customer calls related to logistics operations, including order tracking, delivery updates, scheduling, and issue resolution. Ensures timely and accurate support while coordinating with internal teams and carriers to maintain efficient shipment processes.
Customer Support Representative
Concentrix
Aug 2022 - Sep 2024
Job Responsibilities:
Handled inbound/outbound calls, verified account information, and updated client profiles. Responded to emails, recorded customer inquiries and complaints, and escalated issues to the appropriate teams with clear summaries to ensure quick resolution.
Food and Beverage Attendant
Xtremely Xpresso Cafe
Feb 2019 - Aug 2022
Job Responsibilities:
Responded promptly to guest requests, ensuring excellent service at all times. Handled guest complaints professionally, resolved issues to maintain satisfaction, and reported all feedback to management.