social media manager | email marketer|customer servicesocial media manager | email marketer|customer service
Serah
ID Verified$500
per month
($3/hour)
Profile Description
I’m a Social Media Manager, Email Marketer, and Customer Service Specialist with a passion for helping brands grow and connect with their audiences through creative and data-driven strategies. I specialize in social media content creation, engagement strategies, analytics, Mailchimp automation, and customer relationship management, ensuring every interaction builds trust and drives results. With experience managing fashion and lifestyle brands like LA seta Collection, I have developed content c...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Design & Creative
Customer Success
Marketing & Growth
E-commerce & Marketplace
Data & Analytics
AI & Automation
Work Experience
social media manager
lasetacollection
May 2023 - Present
Job Responsibilities:
Responsibilities Developed and executed social media strategies across Instagram, Facebook, and TikTok, aligned with brand goals. Created and managed content calendars, including captions, visuals, and posting schedules. Monitored social media performance using analytics tools to track engagement, reach, and conversions. Responded to audience comments and messages, maintaining strong customer...
customer representative
whitepath company
Apr 2021 -
Job Responsibilities:
Responsibilities Responded promptly and professionally to customer inquiries via phone, email, and chat. Resolved customer complaints and issues efficiently, ensuring high customer satisfaction. Maintained detailed records of customer interactions in CRM systems. Assisted with order processing, returns, and product information, supporting smooth operations. Collaborated with internal teams to...
telesales agent
whitepath company
Jan 2021 - Mar 2021
Job Responsibilities:
[15:40, 11/11/2025] Serah Gitau: Responsibilities Responded promptly and professionally to customer inquiries via phone, email, and chat. Resolved customer complaints and issues efficiently, ensuring high customer satisfaction. Maintained detailed records of customer interactions in CRM systems. Assisted with order processing, returns, and product information, supporting smooth operations. Co...
delivery assistant
copia kenya
Feb 2020 - Dec 2020
Job Responsibilities:
Responsibilities Managed the timely delivery of products to customers, ensuring accurate and safe handling of goods. Verified orders, addresses, and customer details before dispatch to minimize errors. Coordinated with the logistics and warehouse teams to optimize delivery routes and schedules. Collected payments when required and maintained proper transaction records. Provided excellent cust...