Executive Virtual Assistant

Sandra

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I have over three years of experience making businesses run smoother behind the scenes. I take care of the daily work like emails, calendars, CRM systems, client follow ups and project tasks so the people in charge can focus on growing their business. I am tech savvy. I use HubSpot, Zendesk, Asana, Trello, Calendly, Microsoft Office Suite and Google Workspace every day. I also understand digital marketing, lead management and social media. But my real value is not just the tools. It is that I so...

Top Skills

Facebook Business Manager · 6 yearsBlog Writing · 5 yearsCalendar Management · 5 yearsConversion Rate Optimization · 5 yearsData Entry · 5 years

Skills & Expertise

Content & Writing

Blog WritingExpert
SEO Content WritingExpert
Technical WritingExpert

Customer Success

Phone SupportAdvanced
Email SupportAdvanced
ZendeskAdvanced
Social Media SupportAdvanced
Lead ManagementAdvanced
Ticket ManagementAdvanced
IntercomAdvanced
FreshdeskAdvanced

Marketing & Growth

Facebook Business ManagerExpert
SEO (Technical & Content)Expert
Google AdsExpert
Conversion Rate OptimizationExpert
Meta Ads (Facebook/Instagram)Advanced
TikTok AdsAdvanced
Content MarketingAdvanced
Pinterest AdsAdvanced
ChatGPT for MarketingAdvanced
Email MarketingAdvanced
Social Media AnalyticsAdvanced
Content StrategyAdvanced
HubSpotAdvanced
LinkedIn OptimizationAdvanced
Hootsuite/BufferAdvanced
MailchimpIntermediate

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Data EntryExpert
Research & Information GatheringExpert
Personal Assistant ServicesExpert
Travel PlanningAdvanced
Executive Assistant ServicesAdvanced
CalendlyAdvanced
Monday.comAdvanced
AsanaAdvanced
TrelloAdvanced
NotionAdvanced

Specialized Skills

Language TeachingAdvanced
Coaching & MentoringIntermediate
Online Course CreationIntermediate

Work Experience

Operations Support

Freelance

Jan 2026 - Present

Key Achievements:

i)Managed 50+ executive emails daily, reducing response time by 30% through triage workflows. ii)Coordinated service requests via Trello and Zendesk, achieving 95% resolution within 24 hours. iii)Built a centralized database system for lease summaries and vendor contacts, improving document access speed by 40%. iv)Conducted online research and maintained spreadsheets in Excel and Google Sheets. v)Scheduled property inspections and executive showings using Asana, eliminating scheduling conflicts

Executive Assistant ServicesSEO Content WritingEmail ManagementCoaching & MentoringOnline Course CreationResearch & Information GatheringLinkedIn OptimizationChatGPT for MarketingSEO (Technical & Content)Conversion Rate OptimizationEmail MarketingMailchimpData EntryTrelloNotion

SMM & Administrative Assistant

Verceed Limited

Jan 2024 - Feb 2026

Key Achievements:

At Verceed Limited, I handled over 150 client inquiries every week through Zendesk, email and WhatsApp. I kept our customer satisfaction at 98 %. I also managed our HubSpot CRM for more than 500 client records and improved data accuracy by 25 %. I introduced Asana to track tasks and deadlines, which increased our team's workflow efficiency by 20 %. I also prepared quotations and invoices with 100 % accuracy.

SEO Content WritingCalendar ManagementEmail ManagementMailchimpHubSpotData EntryResearch & Information GatheringPersonal Assistant ServicesSocial Media SupportLead ManagementContent MarketingConversion Rate OptimizationAsanaExecutive Assistant ServicesNotionCalendlyTrelloMonday.comTravel PlanningSocial Media AnalyticsTechnical WritingEmail MarketingLinkedIn OptimizationBlog WritingTicket ManagementPhone SupportFreshdeskSEO (Technical & Content)IntercomMeta Ads (Facebook/Instagram)

Quick Stats

Age21 years
English LevelFluent
Other Languages
GermanBasic
ID VerificationVerified
Portfolio
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Certifications

Digital Marketing
HubSpot Sales Hub Software
Executive Assistant