Administrative assistant/ customer service.Administrative assistant/ customer service.
Rubén
ID Verified$300
per month
($2/hour)
Profile Description
Bilingual professional (English/Spanish) with an academic foundation in Financial Accounting and Foreign Languages. Driven by a strict focus on data integrity and precision, I specialize in administrative support, data entry, and accounting analysis. My professional background demonstrates a strong commitment to operational efficiency, achieved through accurately processing daily financial transactions, managing structured physical and digital archives, and navigating enterprise CRM systems to e...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Finance & Accounting
Virtual Assistance & Admin
Data & Analytics
Work Experience
Advisor Customer Sevice
Concentrix
Sep 2025 - Jan 2026
Key Achievements:
As a bilingual advisor, I delivered high-quality customer and technical support regarding financial products, account balances, and statements. I navigated an enterprise-level CRM system to accurately log customer interactions, manage transaction disputes, and successfully resolve claims for unreceived products. Additionally, I provided step-by-step guidance for the setup, usage, and troubleshooting of the company's mobile application. By meticulously documenting issue resolutions and analyzing account data, I ensured accurate service delivery and contributed directly to improving overall customer satisfaction metrics.
Accounting Assistant
Adan and Eva
Jan 2024 - Feb 2025
Key Achievements:
In this role, I focused on maintaining accurate financial records by recording and processing daily transactions. I managed continuous data entry workflows to support comprehensive inventory management, performing regular updates to ensure stock availability and reduce operational losses. Utilizing structured Excel templates for financial tracking and budget management, I analyzed cost structures and operating expenses to identify key areas for resource optimization. My meticulous approach to data processing guaranteed the integrity of accounting balances and reports, ensuring that all operational data was accurately logged and easily accessible.
Administrative assistant
Servicomputo
Mar 2022 - Dec 2023
Key Achievements:
I provided comprehensive administrative support by managing and structuring extensive physical and digital document archives related to courier and freight procedures. My primary responsibilities centered around accurate data entry and meticulous record-keeping to coordinate internal inventory and supply management, guaranteeing continuous and efficient office operations. By organizing these administrative workflows and ensuring data accuracy, I facilitated quick information retrieval and maintained detailed service logs that supported the swift, in-person and telephone resolution of customer inquiries and requests.