Operations Specialist | Administrative & AI Data ManagementOperations Specialist | Administrative & AI Data Management
Roy
ID Verified$800
per month
($5/hour)
Profile Description
Multifaceted Operations & Administrative Specialist with 5+ years of experience managing complex digital workflows, financial data, and AI-driven quality assurance. Expert in Process Optimization and Data Integrity, with a proven track record of maintaining 99%+ accuracy in high-volume environments. Highly proficient in CRM management, relational databases, and SOP development to streamline business operations and improve efficiency by 35%. A versatile professional adept at Technical Support, KY...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
AI & Automation
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Music Annotation Specialist | AI Data Trainer | Quality Evaluator (Audio & Musicology)
SPi Technologies Inc. (Straive)
Mar 2026 - Apr 2026
Job Responsibilities:
Executed Comparative Listening Tasks (RLHF) to rank synthesized audio outputs, evaluating model adherence to complex prompts and musicological accuracy. Authored structured, long-form qualitative annotations and ground-truth labels for music datasets, directly improving AI model reasoning and audio synthesis quality. Maintained high-velocity production, delivering 80+ audited units weekly while en...
Data Evaluator | AI Operations & Quality Assurance Specialist
NEOWORK- DEEPTUNE
Mar 2026 - Apr 2026
Job Responsibilities:
Performed high-fidelity RLHF (Reinforcement Learning from Human Feedback) to rank agentic outputs, directly improving model reasoning and success rates across complex software workflows. Evaluated large-scale datasets for autonomous AI agents, ensuring 99%+ accuracy in ground-truth labels and identifying edge-case hallucinations in multi-step task execution. Audited AI-generated logs in simulated...
Omnichannel Support |Operations Specialist | Data & Financial Administration | Process Optimization Expert
ECE Contact Centers
Jun 2021 - Mar 2026
Job Responsibilities:
Managed high-volume omnichannel workflows (Chat/Email/Ticket), maintaining 100% SLA compliance and achieving peak CSAT through technical troubleshooting and process-driven communication. Collaborated with Product and Engineering teams to perform root-cause analysis on systemic issues, driving platform enhancements that significantly improved system usability. Directly managed financial data reconc...
Operations & Technical Support Lead | Financial & E-Commerce Operations Specialist | Administrative Workflow Expert
Qualfon
Aug 2019 - Apr 2021
Job Responsibilities:
Managed high-volume communication workflows and maintained strict SOP (Standard Operating Procedure) adherence to ensure 95% quality compliance. Optimized service delivery by achieving an 88% First-Contact Resolution (FCR) rate, minimizing operational bottlenecks and reducing repeat inquiries by 25%. Executed complex financial administration tasks, including refund verifications and account audits...