Virtual AssistantVirtual Assistant
Roxanne
ID Verified$1,400
per month
($8/hour)
Profile Description
I specialize in taking the stress out of the revenue cycle by chasing down outstanding payments and resolving billing hurdles with persistence and care. Beyond the numbers, I act as a true right-hand partner, handling the daily administrative "heavy lifting" so healthcare providers can breathe easier and focus on their patients. My approach combines technical expertise in medical reimbursement with a genuine commitment to making my clients' workdays smoother and more productive.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Reimbursement Specialist - Virtual Assistant
Bruntwork - Makati
Apr 2022 - Present
Job Responsibilities:
Post insurance companies’ payments Daily checks on the insurance pending amounts due Review the recent denials Prepare appeals Check with carriers on no response claims Follow up on appeals Prepare monthly member statements Process member payments
Collections Representative
Synchrony Global Services - Muntinlupa
Jun 2017 - Dec 2020
Job Responsibilities:
Serviced credit card accounts for card holders Processed payments Provided payment solutions for financially burdened members Changed due dates for current accounts
Customer Service Provider
Hinduja Global Solution Northgate Alabang - Muntinlupa
Aug 2014 - Oct 2016
Job Responsibilities:
Handled Provider related concerns regarding their unpaid claim Determined errors in billing which resulted to denials Provided information on claim status Sent back claims with reason why it should be processed Determined if documents/appeals were received
Customer Sales Representative
CONVERGYS PHILIPPINES ALABANG - Muntinlupa
Nov 2013 - Jul 2014
Job Responsibilities:
Sold phones to sprint customers during the rise of iPhone Upselling of tablets and accessories to buyers Processed payments and shipment
Collections Representative
Probe Group (formerly Stellar Philippines)
May 2011 - Dec 2011
Job Responsibilities:
Processed payments for a gas company Cold called members with late payments Provided payment arrangements and payment solutions for outstanding accounts Moved due dates for current accounts
Collection Specialist
Alorica Philippines (formerly NCO Philippines) - Taguig
Apr 2010 - Apr 2011
Job Responsibilities:
Handled Cincinnati Bell Business accounts Handles customer inquiries via phone Account management (upgrades, activations) while providing information on telco products Ensuring customer satisfaction and meeting performance targets