Executive Assistant & Strategic Operations PartnerExecutive Assistant & Strategic Operations Partner
Rose
$1,200
per month
($7/hour)
Profile Description
I am a proactive and detail-oriented Operations Virtual Assistant and Executive Support Specialist with over 4 years of experience supporting business leaders and teams in managing day-to-day operations. I specialize in administrative support, workflow coordination, customer support, and CRM management, ensuring that business operations run smoothly, efficiently, and without disruption. I take ownership of execution-level tasks, managing inboxes and calendars, coordinating follow-ups, maintaini...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Specialized Skills
Virtual Assistance & Admin
Work Experience
Executive Assistant & Strategic Operations Partner
Dada Dunia
Mar 2023 - Mar 2026
Job Responsibilities:
Acted as a strategic right-hand to the business owner, managing day-to-day operations and ensuring seamless execution of priorities. Owned inbox and calendar management, prioritizing communications, coordinating meetings, and maintaining efficient scheduling systems. Led operational coordination by managing follow-ups, tracking tasks, and ensuring deadlines and commitments were consistently met. D...
Customer Support & Operations Specialist
Talentpop
Sep 2023 - Feb 2024
Job Responsibilities:
Delivered multi-channel customer support (email, chat, phone) while maintaining high response quality and customer satisfaction. Managed and updated CRM systems, ensuring accurate documentation of customer interactions and supporting operational insights. Collaborated with internal teams to resolve complex issues and maintain smooth service delivery. Identified recurring issues and contributed to...
Customer Support Agent (Operations-Focused Role)
Majorel Kenya Limited
Sep 2021 - Sep 2023
Job Responsibilities:
Supported high-volume customer operations for Bolt, ensuring efficient handling of driver and rider inquiries. Coordinated issue resolution across teams, ensuring timely follow-ups and service continuity. Proactively engaged customers via live chat to resolve issues before escalation, improving overall experience. Maintained accurate CRM records and contributed to data-driven process improvements....
Customer Care Executive
Calltronix Limited
Jan 2021 - Sep 2021
Job Responsibilities:
Managed customer communication across social media and phone channels, ensuring timely and professional responses. Coordinated follow-ups between customers and internal teams to ensure issue resolution. Generated daily operational reports tracking queries, resolutions, and pending cases. Supported team efficiency by ensuring clear communication and proper escalation of complex issues.
Customer Care Representative
Horizon Contact Centers
Aug 2019 - Jan 2021
Job Responsibilities:
Handled high-volume customer interactions, delivering efficient and empathetic support. Documented interactions in CRM systems to support follow-ups and operational tracking. Collaborated with internal teams to resolve escalations and maintain service quality. Consistently met performance and quality standards in a fast-paced environment.