Client Success ManagerClient Success Manager
John
ID Verified$900
per month
($5/hour)
Profile Description
I am a customer support professional with over 4 years of experience helping customers and business clients solve problems, understand products, and get started successfully with services and devices. I have strong experience in customer onboarding, technical troubleshooting, and warranty support, where I guided customers step by step through device setup, account activation, and issue resolution. I’m comfortable working with customers through phone, email, and chat, and I focus on making instru...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Client Success Manager (B2B Sales)
TaskUS
Mar 2025 - Jan 2026
Job Responsibilities:
As a Client Success Manager at TaskUs, I managed and supported a portfolio of merchants to ensure satisfaction, retention, and business growth. I conducted regular performance reviews, provided insights to improve sales, and collaborated with cross-functional teams to resolve issues and optimize operations. I also assisted with onboarding and training new partners, promoted upselling opportunities...
Device Replacement Warranty Support - Sales Advisor
Asurion
Sep 2023 - Feb 2025
Job Responsibilities:
As a Device Replacement Warranty Support and Sales Advisor at Asurion, I provided exceptional customer assistance by troubleshooting technical issues, guiding clients through device setup and repairs, and ensuring quick and effective resolutions. I delivered high-quality support while identifying opportunities to recommend relevant products and services, helping customers maximize their technology...
Subject Matter Expert
Alorica
Jun 2021 - Sep 2023
Job Responsibilities:
As a Customer Service Representative and Sales Advisor – Subject Matter Expert for a Telecommunication Account at Alorica, I provided advanced support for mobile devices and services, assisting both customers and team members with complex technical issues and account inquiries. I ensured accurate troubleshooting, guided users through solutions, and delivered an exceptional customer experience. In...
Lead Hustler
Ameritel BPO
Oct 2020 - Mar 2021
Job Responsibilities:
As a Lead Hustler for a health insurance broker at Ameritel BPO I focused on cold calling small business owners, pre screening potential clients, and setting qualified appointments for licensed agents. I’m comfortable handling objections, asking the right qualifying questions, and keeping lead details organized and accurate. I’m results-driven, persistent, and enjoy connecting with people while he...