Customer Service Representative, Cold callerCustomer Service Representative, Cold caller
Rica
ID Verified$800
per month
($5/hour)
Profile Description
Friendly and self-motivated customer service professional with over 13 years of experience delivering high-quality support across inbound, outbound, and chat channels for international companies. Skilled in telemarketing, cold calling, and appointment setting, with a proven ability to build strong customer relationships, drive engagement, and contribute to business growth.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Telemarketer
AgencyCPR
Jun 2025 - Jun 2026
Key Achievements:
Conducted outbound calls to potential clients to promote services. Generated leads and converted prospects into customers. Maintained accurate records of calls and customer information.
Sales Representative
Avas Flowers
Jan 2025 - May 2025
Key Achievements:
Assisted customers with floral product selection and order placement. Achieved sales targets through upselling and cross-selling. Handled customer inquiries and resolved order-related concerns
Representative
Concentrix
Dec 2023 - Jan 2025
Key Achievements:
Handles advanced troubleshooting for customer telephone, cable, and internet service. Top agent for 3 consecutive months for XM Sales and FCR.
Chat Support Representative
IQOR
Dec 2022 - Aug 2023
Key Achievements:
Handled customer inquiries about airline tickets via chat. Managed complaints regarding flight and travel experiences.
Technical Support Representative II / Chat Support
Concentrix
Jan 2018 - Dec 2022
Key Achievements:
Handled troubleshooting of customer telephone, cable, and internet services. Managed billing disputes and upsold services.
Appointment Setter
Prominent Outsource
Oct 2021 - Feb 2022
Key Achievements:
Called leads to book appointments for sales teams.
Customer Representative
Ubiquity Global Services
Oct 2017 - Feb 2018
Key Achievements:
Processed activation of prepaid debit cards. Handled dispute charges using customer cards.
Technical Support Representative
Teleperformance
Jun 2015 - Apr 2017
Key Achievements:
Troubleshot cable and internet services. Upsold additional products. Top Agent for CSAT
Lead Generation Specialist
Telesynergy Corp
Jun 2014 - Jun 2015
Key Achievements:
Called leads to generate sales prospects.
Customer Service Representative II/ Quality Analyst
Teletech
Sep 2012 - Apr 2014
Key Achievements:
Handled customer billing disputes. Offered additional services to increase revenue. Promoted to QA, handles call monitoring to ensure call quality meets the standard of the campaign.