Bookkeeper / Data Entry / Virtual Assistant / CSRBookkeeper / Data Entry / Virtual Assistant / CSR

Key Achievements:

Performed accurate data entry of invoices, receipts, tickets, bills, and bank statements. Recorded and maintained accounting records using Xero, QuickBooks, and Microsoft Excel. Processed accounts payable and accounts receivable transactions while ensuring accuracy and completeness. Matched tickets, invoices, and supporting documents with corresponding financial records. Reconciled bank statements, credit card statements, and company records to identify and resolve discrepancies. Prepared and updated invoices, bills, and journal entries in accordance with company procedures. Maintained organized digital and physical financial records for retrieval and audit purposes. Reviewed financial data for accuracy and corrected errors before posting transactions. Assisted with month-end reconciliation and financial reporting. Collaborated with team members to ensure timely processing of accounting documents and compliance with internal controls.

Key Achievements:

Managed 50+ daily inbound and outbound calls for finance and loan accounts. Scheduled executive appointments and maintained calendar coordination. Maintained accurate CRM records and client databases. Conducted lead generation and structured follow-ups. Assisted with bookkeeping and financial documentation. Supported daily administrative operations to improve workflow efficiency.

Key Achievements:

Handled international finance and voice accounts with high accuracy. Resolved billing and technical concerns while maintaining strong customer satisfaction. Consistently met KPIs including quality assurance and productivity metrics. Demonstrated strong communication and conflict-resolution skills.