Customer Support Specialist Online Operations ManagerCustomer Support Specialist Online Operations Manager
Quennie
ID Verified700/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$700
per month
($4/hour)
Member since February 2026
Profile Description
Customer Support and Billing Specialist open to full-time remote roles, experienced in Stripe, CRM systems, and high-volume customer service.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Research & Information GatheringIntermediate
Meeting CoordinationIntermediate
Document ManagementIntermediate
Data EntryIntermediate
CalendlyBeginner
Specialized Skills
Technical TrainingIntermediate
Performance ManagementIntermediate
Sales & Business Development
Account ManagementIntermediate
SalesforceBeginner
Marketing & Growth
ChatGPT for MarketingBeginner
GoHighLevelBeginner
Human Resources
SOP WritingIntermediate
Design & Creative
CanvaBeginner
Data & Analytics
Google Sheets (Advanced)Beginner
Customer Success
Technical SupportIntermediate
Email SupportIntermediate
Live Chat SupportIntermediate
Ticket ManagementIntermediate
ZendeskIntermediate
IntercomIntermediate
Work Experience
Head of Customer Support
Remote
Mar 2024 - Present
Job Responsibilities:
Strengthened Support Operations & Documentation Improved internal ticket handling by organizing tagging systems, updating documentation, and ensuring accurate CRM records. Used Zendesk, Intercom, Notion, and Google Sheets to maintain structured case tracking and improve follow-up consistency. Led Daily Customer Support in a Remote Environment Oversaw day-to-day support operations, managed escala...
Data EntryTechnical TrainingAirbnbVrboChatGPT for MarketingSOP WritingTechnical SupportEmail SupportLive Chat SupportTicket Management
Quick Stats
Age29 years
GenderFemale
English LevelConversational
ID VerificationVerified
Portfolio
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Certifications
Virtual Assistant Social Media Marketing
Education
High-school
Daniel R. Aguinaldo High School
2016 - 2014