Customer service

powell

1,500/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and resourceful professional with over 5 years of experience in operations, client relations, and office coordination. Skilled in managing daily administrative tasks, maintaining organized records, resolving issues efficiently, building strong relationships, and supporting team productivity in fast-paced environments. Excellent communicator with strong organizational, time management, and problem-solving abilities. Eager to contribute to efficient office operations, policy adhere...

Skills & Expertise

Content & Writing

Blog WritingBeginner
CopywritingBeginner

Customer Success

Sales & Business Development

Work Experience

Founder & CEO

Ecozeal Solutions

Jan 2017 - Present

Job Responsibilities:

Founded and currently direct all operations, strategy, marketing, and financial management of the company. Designed and executed targeted marketing and sales campaigns that consistently deliver outstanding client satisfaction and repeat business. Expanded the client base by identifying and penetrating new market segments and building relationships with diverse audiences. Upheld strong brand integr...

Employee RelationsOnboardingContract ReviewNegotiationAccount ManagementSales PresentationsSalesforceProposal WritingLead GenerationStatistical Analysis

Customer Relations Consultant

Reycm Suppliers

Jan 2018 - Dec 2020

Job Responsibilities:

Managed client and stakeholder communications, ensuring positive relationships and prompt issue resolution to maintain organizational reputation. Handled incoming inquiries, resolved complaints, and developed tailored solutions to meet needs, enhancing customer satisfaction. Coordinated negotiations, meetings, and follow-ups while maintaining accurate records and documentation. Supported daily off...

Social Media SupportLiveChatExcel (Advanced)Statistical AnalysisProposal WritingLinkedin OutreachPerformance Management

Quick Stats

Age30 years
GenderMale
English LevelFluent
ID VerificationNot verified