customer service/supportcustomer service/support
Philip
$669
per month
($4/hour)
Profile Description
Job Type: Full-time / Contract Work Location: Remote or On-site (Nairobi) Preferred Locations: Nairobi, Kenya (open to remote opportunities worldwide) Availability: Available to start immediately Preferred Roles: Customer Support Representative, Virtual Assistant, Administrative Assistant Industries: Customer Service, Tech, E-commerce Work Schedule: Flexible (open to day or evening shifts) Salary Expectations: Negotiable
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Virtual Assistance & Admin
AI & Automation
Content & Writing
Sales & Business Development
Work Experience
Real time operator
Glovo-kenya
Dec 2024 - Mar 2026
Job Responsibilities:
Achievements: Trained and onboarded new riders, improved onboarding efficiency, supported daily operations to reduce delivery delays, enhanced communication between riders and management, and contributed to improved customer satisfaction through effective problem-solving and team support.
call center agent
call center international
Jan 2023 - Oct 2024
Job Responsibilities:
Here’s a **50-word version** for a Customer Care Agent at T-Mobile: **Customer Care Agent:** Handled inbound and outbound customer inquiries, resolving billing, network, and account issues efficiently. Provided product support and guided customers on services and plans. Maintained accurate records, met performance targets, and delivered excellent customer service, contributing to high satisfactio...
customer service representative
Safaricom Plc
Sep 2018 - Nov 2022
Job Responsibilities:
Responsibilities & Achievements: Handled customer inquiries and resolved complaints efficiently while maintaining professionalism. Assisted customers with products and services, including mobile and mobile money solutions. Maintained accurate records and ensured compliance with company policies. Consistently met performance targets, improved customer satisfaction, and contributed to customer reten...
Quick Stats
Certifications
Education
Certificate
Techsazvannah training institute
2020 - 2023
High-school
Racecource education center
2012 - 2016