Peninah

Virtual Assistant

Peninah

ID Verified
1,400/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer-focused Customer Service and Virtual Support Professional with 10+ years of experience across customer service, administration, BPO, insurance, and remote virtual assistance. Skilled in handling customer inquiries, email and calendar management, data entry, research, scheduling, and maintaining accurate records. Experienced with Google Workspace, Canva, Trello, Dropbox, Mailchimp, CRM and customer support platforms. Known for clear communication, attention to detail, professionalism, an...

Top Skills

Phone Support · 10 yearsAirbnb · <1 yearAmazon FBA · <1 yearB2B Sales · <1 yearCalendar Management · <1 year

Skills & Expertise

AI & Automation

Data LabelingBeginner
ZapierBeginner

Content & Writing

Email CopywritingBeginner

Customer Success

Phone SupportExpert
Live Chat SupportBeginner
Social Media SupportBeginner
Email SupportBeginner
ZendeskBeginner
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Beginner

Design & Creative

CapCutBeginner

E-commerce & Marketplace

Amazon FBABeginner
Inventory ManagementBeginner

Human Resources

Candidate SourcingBeginner
TimekeepingBeginner

Marketing & Growth

TikTok AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
Instagram GrowthBeginner
TikTok GrowthBeginner
MailchimpBeginner

Real Estate Operations

AirbnbBeginner

Sales & Business Development

B2B SalesBeginner
Cold CallingBeginner
Warm Outreach & Appointment SettingBeginner
SalesforceBeginner
Zoho CRMBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner

Work Experience

Virtual Assistant

Online Book Author(US Based)

Feb 2023 - Present

Key Achievements:

Key Responsibilities 1.Managed the author’s email inbox, calendar, appointments, and virtual meetings, ensuring priorities and deadlines were organized. 2.Conducted online research for book content, speaking engagements, presentations, and other projects. Assisted with manuscript formatting, proofreading, editing, and document organization. 3.Created, formatted, and scheduled monthly newsletters using Mailchimp, including subscriber-list management. 4.Supported social media coordination and content scheduling, helping maintain consistent online engagement. 5.Designed promotional materials, newsletters, and digital content using Canva. 6.Organized and maintained digital files and documents using Google Workspace and Dropbox. 7.Used Trello to track tasks, projects, deadlines, and ongoing assignments. 8.Coordinated communication and provided reliable day-to-day administrative and virtual support. 9.Managed multiple priorities independently while maintaining accuracy, confidentiality, and timely delivery. Key Achievements 1.Successfully provided consistent remote administrative and creative support to a book author over multiple years. 2.Streamlined email, calendar, document, and task management, helping keep daily operations organized and deadlines on track. 3.Supported the author’s newsletter and email marketing activities from content preparation through scheduling and performance tracking. 4.Improved the organization of digital documents and resources through structured Google Workspace and Dropbox management. 5.Supported book-related research, manuscript preparation, and promotional activities, allowing the author to focus more on writing and speaking engagements. 6.Maintained consistent communication and task follow-up while working independently in a fully remote environment.

Social Media SupportLiveChatAmazon FBAPhone SupportZapierEmail SupportLive Chat Support

Quick Stats

Age41 years
English LevelFluent
ID VerificationVerified