Virtual AssistantVirtual Assistant
Peninah
ID Verified$1,400
per month
($8/hour)
Profile Description
Customer-focused Customer Service and Virtual Support Professional with 10+ years of experience across customer service, administration, BPO, insurance, and remote virtual assistance. Skilled in handling customer inquiries, email and calendar management, data entry, research, scheduling, and maintaining accurate records. Experienced with Google Workspace, Canva, Trello, Dropbox, Mailchimp, CRM and customer support platforms. Known for clear communication, attention to detail, professionalism, an...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Virtual Assistant
Online Book Author(US Based)
Feb 2023 - Present
Key Achievements:
Key Responsibilities 1.Managed the author’s email inbox, calendar, appointments, and virtual meetings, ensuring priorities and deadlines were organized. 2.Conducted online research for book content, speaking engagements, presentations, and other projects. Assisted with manuscript formatting, proofreading, editing, and document organization. 3.Created, formatted, and scheduled monthly newsletters using Mailchimp, including subscriber-list management. 4.Supported social media coordination and content scheduling, helping maintain consistent online engagement. 5.Designed promotional materials, newsletters, and digital content using Canva. 6.Organized and maintained digital files and documents using Google Workspace and Dropbox. 7.Used Trello to track tasks, projects, deadlines, and ongoing assignments. 8.Coordinated communication and provided reliable day-to-day administrative and virtual support. 9.Managed multiple priorities independently while maintaining accuracy, confidentiality, and timely delivery. Key Achievements 1.Successfully provided consistent remote administrative and creative support to a book author over multiple years. 2.Streamlined email, calendar, document, and task management, helping keep daily operations organized and deadlines on track. 3.Supported the author’s newsletter and email marketing activities from content preparation through scheduling and performance tracking. 4.Improved the organization of digital documents and resources through structured Google Workspace and Dropbox management. 5.Supported book-related research, manuscript preparation, and promotional activities, allowing the author to focus more on writing and speaking engagements. 6.Maintained consistent communication and task follow-up while working independently in a fully remote environment.