customer success experience

Njiiri

ID Verified
1,750/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Experience Specialist and Account Manager with 6+ years of experience driving client satisfaction, retention, and revenue growth in hospitality and service industries. Skilled in CRM systems, onboarding, and account expansion, with a proven record of improving satisfaction scores and streamlining operations. Adept at building lasting client relationships, managing portfolios, and leading cross-functional teams to deliver seamless service. Recognized for proactive problem-solving, strong...

Top Skills

Asana · <1 yearBardeen · <1 yearCalendar Management · <1 yearCalendly · <1 yearData Entry · <1 year

Skills & Expertise

Customer Success

Ticket ManagementBeginner
Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
FreshdeskBeginner
ZendeskBeginner

Human Resources

TimekeepingBeginner
SOP WritingBeginner
HR ManagementBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
AsanaBeginner
Meeting CoordinationBeginner
Document ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
Research & Information GatheringBeginner
Executive Assistant ServicesBeginner
BardeenBeginner
CalendlyBeginner
Personal Assistant ServicesBeginner

Work Experience

Receptionist

Fifteen rooftop

Jul 2020 - Jun 2022

Sales and Marketing coordinator

Villa rosa kempinksi

Mar 2018 - Nov 2019

Calendar ManagementMeeting CoordinationData EntryDocument ManagementEmail ManagementExecutive Assistant ServicesPersonal Assistant ServicesCalendlyResearch & Information GatheringTravel PlanningEmail SupportPhone SupportTimekeeping

Restaurant hostess

Villa Rosa Kempinksi

Jan 2015 - Nov 2017

Quick Stats

Age32 years
English LevelFluent
ID VerificationVerified

Certifications

Hotel Managment

Education

Certificate

St lawrence

2011 - 2013