Virtual Assistant, Technical Support Representative,Virtual Assistant, Technical Support Representative,
Niño
ID Verified$1,000
per month
($6/hour)
Profile Description
Highly adaptable and results-oriented professional with a broad skill set encompassing administrative support, sales, customer service, and technical support. Proven track record of success in varied environments by utilizing strong communication, problem-solving, and organizational skills to meet business objectives. Expertise includes:• Providing exceptional customer service and establishing rapport with clients.• Effectively troubleshoot technical issues and provide concise solutions.• Overse...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Virtual Assistance & Admin
Specialized Skills
Marketing & Growth
Human Resources
Work Experience
Cold Caller
Manila Marketing Group
Sep 2024 - Oct 2025
Job Responsibilities:
-Generate leads and prequalify them through outbound cold calls. -Utilize strong sales skills and cold calling experience to engage potential customers. -Analyze customer requirements to determine if they are a qualified lead. -Forward prequalified leads live to licensed agents. -Maintain a professional and pleasant business phone presence to ensure a positive customer experience during every inte...
Store Manager/Supervisor (OIC-STORE OPERATION)
J Marketing Corporation
Oct 2023 - Mar 2024
Job Responsibilities:
-Daily Store Operations: Oversee daily activities, including opening/closing, inventory, customer service, and store maintenance. -Personnel Management: Supervise, train, and evaluate staff; manage conflict and develop sales strategies. -Warehouse Operations: Manage receiving, storage, and dispatch of goods; maintain inventory accuracy; coordinate with suppliers. -Accounting Audits: Conduct random...
Area Sales Supervisor
J Marketing Corporation
Feb 2022 - Sep 2023
Job Responsibilities:
-Company Direction: Ensure alignment of all branches with company goals through policy implementation, communication, and performance monitoring. -Employee Management: Oversee all employees within the coverage area, providing guidance, training, and performance monitoring to branch managers and their teams. -Area Expansion: Identify potential locations, conduct feasibility studies, negotiate agre...
Store Manager/Supervisor (OIC-STORE OPERATION)
J Marketing Corporation
Aug 2020 - Feb 2022
Job Responsibilities:
-Daily Store Operations: Oversee daily activities, including opening/closing, inventory, customer service, and store maintenance. -Personnel Management: Supervise, train, and evaluate staff; manage conflict and develop sales strategies. -Warehouse Operations: Manage receiving, storage, and dispatch of goods; maintain inventory accuracy; coordinate with suppliers. -Accounting Audits: Conduct random...
Technical Support Representative II
Sutherland Global Services
Apr 2012 - Jul 2013
Job Responsibilities:
-Guaranteed Program Installation: Provide solutions and excellent communication to ensure successful program installation for all clients, regardless of technical skill. -Client Assistance: Use probing skills to assist clients with setup and data preparation, ensuring readiness for program use.
Technical Support Representative II
Stream Global Services
Nov 2010 - Feb 2012
Job Responsibilities:
-Guaranteed Program Solutions: Provide how-to information, excellent communication, and probing skills to ensure program functionality for all clients, regardless of technical skill. -Setup & Configuration Assistance: Help customers set up QuickBooks, including company files, charts of accounts, and customized settings. -User Training: Teach users how to efficiently use QuickBooks for transactions...
DESKTOP SUPPORT ASSOCIATE
TeleTech Customer Care Management Phils. Inc.
Jul 2008 - Oct 2010
Job Responsibilities:
-Solution Guidance: Lead customers to their desired solution by simplifying complex technical concepts and providing step-by-step instructions. -Empowerment through Clarity: Empower customers by translating technical jargon and demonstrating the solution process in an easy-to-understand way. -Proactive Education: Educate customers on preventing future issues by explaining root causes and offering...
Quick Stats
Certifications
Education
Bachelor's Degree
Manuel S. Enverga University Foundation
2014 - 2019
Associate's Degree
STI College Lucena
2002 - 2004