Ma.

Customer Service, Virtual assistant

Ma.

943/mo
Caloocan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I work for 8 years as a customer service, answering inquiries through phone calls, emails and chats. I also worked as a seller support in Amazon and learned how to inventory

Top Skills

Phone Support · 8 yearsTicket Management · 7 yearsEmail Support · 5 yearsAccount Management · <1 yearAdobe Photoshop · <1 year

Skills & Expertise

Customer Success

Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert

Content & Writing

Email CopywritingBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
Adobe PhotoshopBeginner
CapCutBeginner

E-commerce & Marketplace

Amazon FBABeginner
ShopifyBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner
Order ProcessingBeginner
Order FulfillmentBeginner

Finance & Accounting

BookkeepingBeginner

Marketing & Growth

LinkedIn AdsBeginner
Meta Ads (Facebook/Instagram)Beginner

Sales & Business Development

Account ManagementBeginner

Work Experience

Customer Service

Concentrix

Jul 2015 - Jul 2019

Key Achievements:

Leadership, Been a Mentor

Email SupportPhone SupportTicket ManagementExcel (Advanced)

Quick Stats

Age30 years
English LevelConversational
ID VerificationNot verified
Portfolio
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